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Drivers & Software

idasp
Journeyman III

During the installation of AMD software, window 10 dies.

Already two times I reinstall the system, since the software amd kills the system.

During the installation, the system hangs stiffly, hoping to wait 9 hours, but without result, it was necessary to restart the laptop, during boot it also hangs tightly.

Tell me what to do?

Radeon (TM) HD 8670M

Intel(R) HD Graphics 4000

Notebook: HP Pavilion 15 Notebook PC

OS: Windows 10 (PRO) 64-bit

CPU/APU: Intel(R) Core(TM) i3-3110M CPU @ 2.40Hz 2.40GHz

Driver version installed - None (Not installed)

Display: Universal PnP Monitor / ID - MONITOR\AUO20EC

BIOS Type F.06 (2013.05.28)

RAM: 12GB

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12 Replies
kingfish
Volunteer Moderator
Volunteer Moderator

Re: During the installation of AMD software, window 10 dies.

Please supply some more information > INFORMATION REQUIRED WHEN POSTING A QUESTION

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idasp
Journeyman III

Re: During the installation of AMD software, window 10 dies.

Radeon (TM) HD 8670M

Notebook: HP Pavilion 15 Notebook PC

OS: Windows 10 (PRO) 64-bit

CPU/APU: Intel(R) Core(TM) i3-3110M CPU @ 2.40Hz 2.40GHz

RAM: 12GB

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supervargen
Challenger

Re: During the installation of AMD software, window 10 dies.

Okey. Provide more information.

Lots more information please.

Google translate often work fine.

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kingfish
Volunteer Moderator
Volunteer Moderator

Re: During the installation of AMD software, window 10 dies.

Try a clean install of the graphics driver > Clean Install AMD Graphics Drivers

Latest driver version (always the full version..not the 'minimal setup') > Mobile

Disable any anti-virus during download and installation.

Delete the contents of the C:/AMD folder.

Prevent/delay Microsoft automatically installing drivers.

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elstaci
MVP

Re: During the installation of AMD software, window 10 dies.

After some searching, I found one Pavilion 15 Notebook (HP Pavilion 15-e021nr Notebook PC) which has a I3-3110M Intel APU and AMD 8670m graphics at HP Support. This laptop is before Windows 10 came out. HP Support only has drivers for Windows 7, 8, & 8.1 which may indicate your laptop may not be compatible with Windows 10 upgrade. IF THIS IS YOUR LAPTOP MAKE & MODEL, it does have a new BIOS update as shown below. All the other laptop drivers are three to four years old. HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support 

BIOS (1)

HP Notebook System BIOS Update (Intel Processors)

F.28 Rev.A15.6 MBMar 23, 2017Download

You can try installing the latest Windows 10 AMD Laptop generic drivers but the last Intel Chipset and AMD Graphic Drivers (Windows 8.1) were from 2013. Otherwise just follow Kingfish advice on installing drivers in a laptop from  AMD Forum.

idasp
Journeyman III

Re: During the installation of AMD software, window 10 dies.

I install AMD softwares and drivers, on a clean window.

C:/AMD - there is no folder.

Tried to install the full and minimal version.

Antivirus - no, the window is clean.

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kingfish
Volunteer Moderator
Volunteer Moderator

Re: During the installation of AMD software, window 10 dies.

Has Win10 ​ever ​ worked correctly on that laptop?

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idasp
Journeyman III

Re: During the installation of AMD software, window 10 dies.

The window worked on this laptop, with this latest update ...

Due to the litter of discs, I decided to completely reinstall the system clean.

Before that, there were drivers and the AMD program of the crimson edition 17 ...

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idasp
Journeyman III

Re: During the installation of AMD software, window 10 dies.

I found an old version of the AMD software (crimson edition 17.1.1).

I'll try to install it ... maybe with the old version of the software there will not be a Windows die.

It did not work, the Windows died.

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