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Drivers & Software

kolturra
Journeyman III

Drivers Update Issue

Hi,

I am facing lot of issue while updating drivers, can some please help me.

Thanks

K Raghavender Rao

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5 Replies
kingfish
MVP

Re: Drivers Update Issue

kolturra
Journeyman III

Re: Drivers Update Issue

Do we have any customer care number, so that i can speak to them and get drivers get updated by taking their help.

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kingfish
MVP

Re: Drivers Update Issue

They would ask you the same thing > INFORMATION REQUIRED WHEN POSTING A QUESTION

What graphics card?

What OS?

What processor or APU?

Laptop or desktop? If laptop, exact model number.

What monitor and how connected?

What driver version?

Things you have already tried?

etc.

kolturra
Journeyman III

Re: Drivers Update Issue

Hi All,

Radeon Software Version - 18.5.1

Radeon Software Edition - Adrenalin

Windows Version - Windows 10 (64 bit)

System Memory - 8 GB

CPU Type - Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz

Radeon Settings Version - 2018.0516.1451.24901

Driver Packaging Version - 18.10.16-180516a-328911C-RadeonSoftwareAdrenalin

Provider - Advanced Micro Devices, Inc.

2D Driver Version - 8.1.1.1634

Direct3D® Version - 9.14.10.01334

OpenGL® Version - 6.14.10.13521

OpenCL™ Version - 24.20.11016.4

AMD Mantle Version - Not Available

AMD Mantle API Version - Not Available

AMD Audio Driver Version - Not Available

Vulkan™ Driver Version - 2.0.20

Vulkan™ API Version - 1.1.70

Graphics Card Manufacturer - Powered by AMD

Graphics Chipset - AMD Radeon R7 M440

Device ID - 6900

Vendor ID - 1002

SubSystem ID - 0767

SubSystem Vendor ID - 1028

Revision ID - C3

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 3.0 x4

BIOS Version - 015.049.000.013

BIOS Part Number - BR46872.003

BIOS Date - 2016/06/13 23:59

Memory Size - 2048 MB

Memory Type - GDDR5

Memory Clock - 1000 MHz

Core Clock - 920 MHz

Total Memory Bandwidth - 32 GByte/s

Memory Bit Rate - 4.00 Gbps

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0002

Is this informaiton good enough to solve my problem?

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kingfish
MVP

Re: Drivers Update Issue

Which problem?

In the meantime (I did figure out you have a laptop) read this > Laptop graphics update...How to

Hint: You have Intel/AMD switchable graphics

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