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Drivers & Software

elephantaurus
Adept I

Drivers crash PC

Windows started having an issue where it would freeze shortly after booting so I ended up reinstalling Windows altogether. Afterwards it seemed fine right up until I installed the driver for my graphics card, after which it began freezing again. I figured out that the CPU is spiking to 100% utilization at startup and never comes down and after about a minute it freezes entirely. There are no errors or warnings in the event viewer. It also fails to display any of the processes in the Task Manager processes tab (and is unable to load the "Details" tab at all). If I boot to safe mode and uninstall the driver everything is fine again. I've tried this with the latest driver, the 2nd most recent driver, and the professional driver and I get the same same behavior with all three. I did a BIOS update on my mobo, same behavior. I reinstalled Windows again this time completely reformatting the drive, same behavior again.

Self-Built PC

W10x64

MSI Z87-G45 Rev 1.3 / 1.9

Intel i5-4430

8GB

Dual AMD Radeon HD 7770 (Drivers 20.8.3 / 20.4.2 / 20.Q3)

HDMI to Sony XBR55X950G (55" 4k LED TV @ 1920x1080)

Corsair RMI1000i (1000W)

16 Replies
friyayay
Adept II

Re: Drivers crash PC

i have this issue since last week, but i have not found any real solution. I did find temporary solution by installing amd bootcamp driver, at least it could boot to desktop instead of perpetual crash during startup.

I am sure that culprit could be the adrenaline software, but since i bought my card recently, i tried to call my seller and asked for RMA or something..

pokester
MVP

Re: Drivers crash PC

Since you are on an older card I can tell you that you are not really benefiting from using a 2020 driver. I have had serious issues with the 2020 drivers on 3 of my older cards myself. You might want to run DDU from safe mode from wagnardsoft dot com and return to the October driver from 2019. See if that fixes things. If it does it likely is a GPU driver issue. If the issue persists then it could be a Windows update that has caused issues. Either way report your findings back to AMD support so they know to look into the issue:  https://www.amd.com/en/support/contact-email-form 

0 Likes
pokester
MVP

Re: Drivers crash PC

No idea if the the same advice applies to you since I have no idea what card you have. If it is Navi you might try doing DDU and regressing a driver or two back and see if that helps. Report your findings to AMD support: https://www.amd.com/en/support/contact-email-form

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friyayay
Adept II

Re: Drivers crash PC

mine is 5600 XT. always crashing on reboot, same as yours. But i agree with pokester, you might want to try the october 2019 driver. If it still does not work, then well might want to hit up customer service and see if they can look what's the issue. Oh and don't forget to file bug report via amd bug reporting tool, the engineers surely will read about your issue there i hope.

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pokester
MVP

Re: Drivers crash PC

Yah they don't reply to the bug reports so you never have any idea if they see it or it goes in the proverbial circular file cabinet ie the trash. 

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elephantaurus
Adept I

Re: Drivers crash PC

Looks like AMD doesn't have any drivers available older than December 2019 (which I tried for the hell of it and gives me the same problem). Any thoughts on how to get my hands on the October 2019 driver?

0 Likes
pokester
MVP

Re: Drivers crash PC

guru3d dot com

maybe try the 19.11.1

wasago
Adept I

Re: Drivers crash PC

my rx 5600 not crashing at boot but crashing with live kernel event 141 after 1-3 hours of gameplay. This is last time i buyed amd grafic card.

kingfish
MVP

Re: Drivers crash PC

Or try the 19.12.1 drivers..very stable