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Drivers & Software

m1ny0tr0lly
Journeyman III

Drivers Constantly Crashing

So right now I have a MSI rx5700 XT Gaming X and the drivers keep crashing randomly when I close it. If I leave it open its perfectly fine but when I close it, its not. I have to always leave it open or else it will crash my display.

I've also gotten these error messages in Reliability Monitor

Faulting application name: Radeonsoftware.exe, version: 10.1.2.1829, time stamp: 0x5faee5bc
Faulting module name: Qt5WebEngineCore.dll, version: 5.14.1.0, time stamp: 0x5e706314
Exception code: 0x80000003
Fault offset: 0x000000000016f19d
Faulting process id: 0x7c4
Faulting application start time: 0x01d6ca19d25f8e72
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\Program Files\AMD\CNext\CNext\Qt5WebEngineCore.dll
Report Id: b7474b21-edc9-469f-a20b-7b5b0de5181f
Faulting package full name:
Faulting package-relative application ID:

GPU: MSI RX5700 XT Gaming X

CPU: i7-9700k

Motherboard: Asus Prime Z390 A

RAM: Corsair Vengeance Pro 2x16 gb

PSU: Corsair RM750

Case: NZXT h510 Elite Black

Operating System & Version: Windows 10 Enterprise

GPU Drivers: Amd Driver 20.11.3

Chipset Drivers: Adrenalin 2020 Edition 20.12.1 (latest)

Background Applications: none



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5 Replies
ScotchFury
Challenger

Tried a factory reset..? 

Failing that a complete driver / Radeon software removal and try a fresh install?

AMD Link for how-to & removal utility;

https://www.amd.com/en/support/kb/faq/gpu-601 

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Barend
Journeyman III

Any fix yet? I am having the exact same problem. My monitor is kicked into a power cycle at random times, where I have to unplug it from the wall and reconnect it. Event manager shows me the same message that you have every time I plug my monitor back in.

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Hey, i have same issue, u find any fix? I  tried a lot of thing but didn't worked. (I have RX470).

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Lepanto
Journeyman III

i have the same problem, i have a radeon 480 rx and windows 10... today drivers crashes 7 times...

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It's smth windows 10 new update  or amd software bug.  I tried uninstall with ddu, sfc scan, and only installed driver without adrenaline, but noone worked.

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