cancel
Showing results for 
Search instead for 
Did you mean: 

Drivers & Software

dclanz
Adept I

Re: Laptop Nitro 5 Ryzen 2500U/RX560X graphic problem

Jump to solution

Here is some feedback playing Nioh same res (1280x720). Task Manager GPU while playing Nioh - Album on Imgur , in game Nioh at 60fps 1280x720 - Album on Imgur  and graphic settings used in the game Nioh Graphic Settings - Album on Imgur

jimster480
Adept II

Re: Laptop Nitro 5 Ryzen 2500U/RX560X graphic problem

Jump to solution

No. Its the new windows update.
We simply need a new graphics driver.
Reverting windows to the previous build fixes all of these problems.

It just happened to me yesterday.

dclanz
Adept I

Re: Laptop Nitro 5 Ryzen 2500U/RX560X graphic problem

Jump to solution

therfspark

Try this: Head down to the taskbar and right click the battery icon and go to Power Options, click on Choose what closing the lid does and then click on Change settings that are currently unavailable (in blue letters). Uncheck Turn on fast startup (recommended) and click Save Changes. Reboot the laptop and check your performance again. That should help with the CPU boost part (at least when you're plugged in).

As for the fps, make sure you're running the games off the RX 560X. Easiest way to do so is to launch a game then alt tab out and go to the Radeon Settings>System>Switchable Graphics and under Current Applications find your game, click on it and choose High Performance. Exit and re-enter the game and it should be now running off the RX 560X.

0 Likes
santosh_khaleja
Adept I

Re: Laptop Nitro 5 Ryzen 2500U/RX560X graphic problem

Jump to solution

yes i am also having the same problem some games are lagging even though i played them in low games like assasins creed origins, watch dogs 2, forza horizon 3 are so laggy in low graphical setting in high they are awful.adobe photoshop is also not running...i have updated every thing but still unable to play games smoothly...amd radeon didnt given any updates after april 2018 which is the initial release of the rx560x..amd is so bad they dont know how to take care of there coustmers..every one post your problems in twitter page of amd ceo,amd radeon page..even in instagaram..let our voice of troublems with there awful graphic card rx560 reach them

0 Likes
benman2785
Big Boss

Re: Laptop Nitro 5 Ryzen 2500U/RX560X graphic problem

Jump to solution

powerplan?
heat? using it on a blanket?
defect machine?
bad thermal paste?

PC: R7 2700X @4.1GHz + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS
0 Likes
santosh_khaleja
Adept I

Re: Laptop Nitro 5 Ryzen 2500U/RX560X graphic problem

Jump to solution

its the drivers that are defective..even pghotoshop saying pls update your graphic card drivers...and an error like screen occurs

0 Likes
jimster480
Adept II

Re: Laptop Nitro 5 Ryzen 2500U/RX560X graphic problem

Jump to solution

They aren't though, because I have posted how to fix it right here:

https://community.amd.com/message/2876079#comment-2876079

0 Likes
dclanz
Adept I

Re: Laptop Nitro 5 Ryzen 2500U/RX560X graphic problem

Jump to solution

Hi santosh_khaleja​, the drivers aren't defective, merely outdated. Here are the latest drivers currently available from the Microsoft Update Catalog:

1. Vega 8 Vega 8 Drivers - Imgur

2. RX 560X RX 560X Drivers - Imgur

I downloaded and installed the latest versions for the RX 560X (4.16.18 - 23.20.845.0) and the system functions. Games run well enough once configured to run off the RX 560X but like you, I feel like they can run better with a driver update.

1. Vega 8 Vega 8 Properties - Imgur

2. RX 560X RX 560X Properties - Imgur

I did try to contact both Acer and AMD for updated drivers and AMD was kind enough to respond as follows:

Your service request : SR #{ticketno:[8200827007]} has been reviewed and updated.

Response and Service Request History:

  Thank you for your email.

  I understand that you are experiencing the issue regarding the driver download in your computer equipped with AMD Radeon Vega Mobile and AMD Radeon RX 560X graphics card.

  I would like to inform that you should download drivers to your APU with integrated graphic card only from the laptop manufacturer.

  Thanks for contacting AMD.

  In order to update this service request, please respond, leaving the service request reference intact.

Best regards,

Tarun

AMD Global Customer Care

Their advice is to stick with Acer's drivers for now.

0 Likes
santosh_khaleja
Adept I

Re: Laptop Nitro 5 Ryzen 2500U/RX560X graphic problem

Jump to solution

games are getting good fps after i followed your steps thx ma..But adobe photoshop is still not running..when i run photoshop using rx560x im getting some weired random line and the application freezes.same as the picture posted by yentafour

0 Likes
yentafour
Adept I

Re: Laptop Nitro 5 Ryzen 2500U/RX560X graphic problem

Jump to solution

Now. Acer update new VGA driver version 17.40.6001.2601 on website.

0 Likes