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Drivers & Software

hadoska
Adept I

display goes black when playing video such as youtube or twitch

When a new youtube/twitch/tiktok ( probably any video player imo) starts playing my main monitor goes black. With the second monitor following soon after. after 20 seconds max it comes back. Reinstalling the drivers with factory reset fixes this problem for like a week avg. 

Things i have tried 

i reseated my gpu
I tried a new displayport cable
Reinstalled drivers with factory reset ( temporary fix )

 

4 Replies
hadoska
Adept I

litle update

 i just reinstalled the drivers again. it happened 1 hour after again but i think this was the cause cuz i was testing out ryzen high performance

the earlier crash today i noticed it was on high performance ( non ryzen high perf) also

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ThreeDee
Paragon

It always helps others to help you if you list detailed specs of your setup

CPU & type of cooling

Memory. # of sticks and speed they are actually running at

Power Supply make/model

Motherboard

GPU make/model

Case make/model

Are you using any kind of cable extenders and/or a PCIe Riser Cable?

-Generic things to do/try

  • Make sure your motherboard's BIOS is up to date
  • Make sure you are running the latest Chipset drivers for your setup
  • Make sure you are running separate power cables to each power input on your GPU
  • Make sure your Windows install is up to date
  • Check your System's Event Viewer for logged errors that might point to what your issue is
  • Use the program "DDU" to remove all traces of past and present GPU drivers and  THEN reinstall latest drivers

ThreeDee PC specs

answer to specs question

CPU -ryzen 5 3600 air cooling ( scythe mugen 5)
 RAM -Corsair DDR4 Vengeance LPX 2x8GB 3600 running at 3600
POWER SUPPLY - Corsair RM750 PSU
MOTHERBOARD - MSI B450 TOMAHAWK MAX
GPU -amd reference 6700 xt 
CASE - be quiet! Pure Base 500DX

no cable extender/ pci riser cable



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Its still happening and i exactly know when it happens

i was watching twitch and this streamer hosted a new person which made a new video play and then it crashes 
is this a windows bug or anything?

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