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Drivers & Software

buckthunder
Adept III

Re: Can;t install GPU drivers at all

sorry for the cell pic lol

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colesdav
MVP

Re: Can;t install GPU drivers at all

OK Thanks.
Looks like your CPU is running at Base Clock specification which is fine and the Memory Speed looks o.k.
Based on this information.
https://www.amd.com/en/products/cpu/amd-ryzen-5-2600
OK - next step is to disconnect completely from the internet, remove ethernet cable and turn off wireless and turn on flight mode.
Then boot into windows safe mode.

Then run DDU again please.

There are is a DDU option you can try later if you want.
Go into Advanced Mode - there is an option to Prevent Download of Windows Drivers, but since you arte disconnecte4d from the Internet Anyhow, you should not have to use it.
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buckthunder
Adept III

Re: Can;t install GPU drivers at all

Ok running DDU in safe mode, all internet disconnected

Sent from my iPhone

buckthunder
Adept III

Re: Can;t install GPU drivers at all

Should I tick the remove C:\AMD driver folders?

Sent from my iPhone

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colesdav
MVP

Re: Can;t install GPU drivers at all

I will be away from keyboard for about 1 hour.
I will check back to see how you get on if you try the driver install completely disconnected from teh Interent.
Meantime here are a few Windows Checks you should really run before installing anything.

Run them from cmd terminal in administrator mode.

chkdsk /scan

sfc /scannow

DISM /Online /Cleanup-Image /ScanHealth

They should all report clean and no problems.
If you do get problems from DISM, run the following.


DISM /Online /Cleanup-Image /RestoreHealth

Chat in about 1 hour.

buckthunder
Adept III

Re: Can;t install GPU drivers at all

Same black screen and windows freezing on Boot until 5600 XT drivers uninstalled with no internet.  All Window checks came back good.  Also tried removing hdmi from gpu before clicking install.  Same issue(s).

colesdav
MVP

Re: Can;t install GPU drivers at all

What happens if you DDU w/o internet, boot into windows in normal mode. Install Adrenalin 20.5.1 driver, then reboot into safe mode (this is where 3 soft resets woould be useful ... log in. Reboot into normal mode w/o uninstalling the driver?

Thanks.


colesdav
MVP

Re: Can;t install GPU drivers at all

Can I ask you to make sure the card is seated properly in the PCIe slot, and  the 8pin Power Connector is connected properly?
Also what is the PCIe Speed setting for the main PCIex16 port is it 3.0 or 2.0?

Thanks.

buckthunder
Adept III

Re: Can;t install GPU drivers at all

I have tried that before and no matter what, if drivers are present windows will freeze at boot. The farthest I got was to disable the 5600 xt in device manager in safe mode, that lead to error messages in normal mode. Can’t remember what they were

Sent from my iPhone

buckthunder
Adept III

Re: Can;t install GPU drivers at all

The card is seated correctly, I just reseated it yesterday making sure seating and pins were good.

I’m not sure what the PCIe speed setting is?

Sent from my iPhone