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Drivers & Software

buckthunder
Adept III

display goes black when installing driver system freezes

Computer Type: Desktop custom build.   2.5 months old

GPU: MSI Mech 5600 xt oc

CPU: Ryzen 2600

Motherboard: Asus Prime B450m-a/csm

RAM: 16gb ddr4 3200 Tforce ddr4gaming dark

PSU: Kratos gold p1-650w

Case: phanteks 300 with intake-outtake

Operating System & Version: Windows 10 latest version

GPU Drivers: N/A (main issue)

Chipset Drivers: AMD B450

Can't install drivers for GPU. I've tried new drivers, older drivers, I've tried through the AMD website for drivers, and through Asus mobo chipsets to get the drivers. I've tried with and without Adrenalin. I've DDU'ed and AMD cleanup tool each and every time.

Always the same, driver downloads gets 3/4 done, screen goes black. PC is "on" but monitor (TV) goes black and acts like PC is off.

After hard reset, PC will freeze during windows load which happens continuously until I enter safe mode and uninstall (plus DDU and AMDcleanup) drivers for 5600 xt.  Losing my mind here, shocked by how useless AMD and MSI have been.

106 Replies
colesdav
MVP

Re: Can;t install GPU drivers at all

Have you done the Memory Speed VBIOS flash?

0 Likes
buckthunder
Adept III

Re: Can;t install GPU drivers at all

No.  Can that be done without drivers installed?  The problem is that MSI Live Update doesn't recognize the 5600 XT.  Just "Microsoft Basic Display Adapter".

0 Likes
colesdav
MVP

Re: Can;t install GPU drivers at all

Yes, I was just asking if you had done it.
The fact you have not done it is good news.

Do not flash the GPU VBIOS.

colesdav
MVP

Re: Can;t install GPU drivers at all

Hi.

First question.

Do you have an Nvidia GPU available that you can try to install on your system?

buckthunder
Adept III

Re: Can;t install GPU drivers at all

I do not.  The only other gpu I have is much older (12+ years) and AMD.  Won't even fit in my new case

colesdav
MVP

Re: Can;t install GPU drivers at all

Have you updated the Motherboard to this BIOS Version?

Version 2006 2019/11/259.48 MBytes

PRIME B450M-A BIOS 2006
Update AM4 combo PI 1.0.0.4 patch B

colesdav
MVP

Re: Can;t install GPU drivers at all

Have you updated your motherboard with all of the latest drivers from here:


PRIME B450M-A/CSM Driver & Tools | Motherboards | ASUS USA
 

colesdav
MVP

Re: Can;t install GPU drivers at all

The MSI Website is pointing me to here for your GPU Drivers:
https://www.amd.com/en/support 

buckthunder
Adept III

Re: Can;t install GPU drivers at all

Yes I downloaded all the drivers from the ASUS site, but I'm not sure if I did the first BIOS one.  Is there a way I can double check?  Or just download it