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Drivers & Software

happyrusty
Journeyman III

Device not started (amdwdmg) error with RX 580

i used Radeon RX 580,and installed AMD Software: Adrenalin Edition when i clicked on any game its went black -> auto restart. find out something wrong with the driver. on desktop i right click then clicked AMD Software Andrenalin its went black -> auto restart again. i open Radeon RX 580 Series properties through device manager and look at Events it said "Device not started (amdwdmg)" this started annoy me uninstalled the driver , using DDU , re plug VGA . nothing fixed the problem

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8 Replies

That error is not the problem, check event viewer & the only time you see that error is after driver install.

So look for other errors in event viewer or windows reliability history monitor.

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, Aorus gen4 1tb, Nitro+RX6900XT, RM850, Win.10 Pro., LC27G55T..
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happyrusty_0-1693134674219.png

happyrusty_0-1693135325413.png

 

every time i open this AMD Software my screen went black and auto restart also event viewer tell me the same error "amdwddmg"

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Look in Event Viewer > Custom Views > Device Manager (your card model).

Look at date & time for ID411, is there an entry for every time you have a crash/restart (probably not).

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, Aorus gen4 1tb, Nitro+RX6900XT, RM850, Win.10 Pro., LC27G55T..
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happyrusty_1-1693136908489.png

i have been trying to fix this problem for 3 days+ all i get is this amdwddmg

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Well, first time i've seen that for same date. Looks like driver is trying to complete install/looping?..

Did you restart pc after first install of the driver, is Windows 'Fast Startup' disabled in power options.

Any windows updates waiting, or trying to update drivers, there might be info in windows reliability history monitor?

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, Aorus gen4 1tb, Nitro+RX6900XT, RM850, Win.10 Pro., LC27G55T..
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Could be you have corrupt driver, might be time for a clean install using https://www.amd.com/en/support/kb/faq/gpu-601 then install fresh driver pkg.

You might also want to try running SFC and/or DISM commands to find/fix corrupt OS files.

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, Aorus gen4 1tb, Nitro+RX6900XT, RM850, Win.10 Pro., LC27G55T..
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i used amd cleanuputility already and run sfc scan / DISM and reinstall fresh driver and the issue still occured everytime i open amd software andrenalin

happyrusts_0-1693144076108.png


i cant reply due spammed alert so i create new one

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TDR problems, try suggestions from https://www.amd.com/en/support/kb/faq/gpu-800

Also i think the repeated 411error may be from 'amd crash defender' trying to, or recovering from tdr?

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, Aorus gen4 1tb, Nitro+RX6900XT, RM850, Win.10 Pro., LC27G55T..