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Drivers & Software

tt_rick
Journeyman III

Developer seeking support

Hello,

I'm part of a development team and am seeking technical support regarding an issue between our application and the latest Radeon Software Version 17.12.1, 17.12.2, 18.1.1.

Our application will crash at various points when using 17.12.1 and later, but will not crash when using earlier versions specifically 17.11.1 and 17.7.2.

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5 Replies
dipak
Staff

It's difficult to understand the issue from the above post. Please provide more details as mentioned here: INFORMATION REQUIRED WHEN POSTING A QUESTION

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Hi Dipak,

Our app's crash dumps indicate an unhandled exception at D3DSCache.dll. Going through the call stack, it appears to be a D3D crash and doesn't give any context about where it's coming from in our engine code.

Describe your system:

    AMD Graphics Card

       PC1: AMD HD 7870 GHz Edition

       PC2: AMD RX 470

    Desktop or Laptop System

        Desktop

    Operating System

        Windows 10 Pro x64

    Driver version installed

        Radeon Software Adrenalin Edition 17.12.1, 17.12.2, 18.1.1

    Display Devices

        PC1: Dell P2314T 1920x1080 @60Hz HDMI

        PC2: Acer R240HY 1920x1080 @59Hz HDMI

    Motherboard + Bios Revision

        PC1: Dell XPS 8500 OEM motherboard

        PC2: ASRock AB 350 Pro 4

    CPU/APU

        PC1: Intel i5 3450

        PC2: AMD Ryzen 5 1400

    Power Supply Unit  Make, Model & Wattage

        PC1: Dell XPS 8500 OEM PSU

        PC2: Cyberpowerpc OEM 600w PSU

    RAM

        PC1: 8GB

        PC2: 16GB

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Thanks for sharing those information. It seems a repro would be more helpful to investigate the crash at our side.

Btw, as it looks like a drivers/software related issue, I'm moving this thread to corresponding support forum where our support engineers could help you better to investigate the issue.

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Thanks Dipak, let me know if any additional information is needed.

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Please DM me with details of the Application involved.

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