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Drivers & Software

IgorArnaut
Adept I

Dell Laptop: freezes after installing latest AMD Driver

My OS is Windows 10 Pro 64-bit. My PC froze the moment I installed Radeon Software Adrenalin. I have Dell Latitude E6540 with Intel HD Graphics 4600 and AMD Radeon HD 8790M. I tried force restarting my PC, but when I tried to log it my PC froze. I am currently reinstalling Windows.

I NEED HELP QUICKLY!!!!!

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7 Replies
IgorArnaut
Adept I

After reinstalling Windows 10, it won't recognize AMD GPU.

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Did you install the driver from Dell website?

If not download from there.

Install your intel drivers first.. Chipset etc..

AMD Ryzen 7 3700x, Asus Tuf Gaming RX 6700 XT, Asus TUF Gaming x570 Plus, 32gb Corsair Vengeance 3000mhz, Samsung 970 EVO Plus 1tb NVME, Samsung 960 EVO 500gb NVME, Lian Li Galahad AIO 240mm, Seasonic X850 PSU.
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Chester1994
Challenger

For laptops, always use the drivers from the laptop's website. Only use the official ones if the others fail.

Completely uninstall the current ones with DDU and download the latest from here:

https://www.dell.com/support/home/en-us/product-support/product/latitude-e6540-laptop/drivers

https://dl.dell.com/FOLDER03309345M/3/E6540_Video_Driver_CYT1R_WN32_15.201.1101_A01.EXE

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kingfish
Volunteer Moderator

what do you mean by "latest drivers? Your graphics card is a Legacy card...meaning no more updates. The last drivers are:

https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-8000m-series/amd-radeon-hd-8790m...

Reinstalling Win10...and all the updates?

Screenshot_7.png

The Intel graphics must be updated before the AMD drivers. It's best to go to Intel support >  https://www.intel.com/content/www/us/en/download-center/home.html< and run their driver update tool. And install all it finds.

 

armishch09
Journeyman III

I'm also facing the same issue but I have HP Chromebook, and whenever I install an AMD driver it stops responding, due to this I have to restart to power the device. To solve this issue, I have also visited the HP community but couldn't able to find a solution.

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fuseless
Journeyman III

Hello,

In case you haven't resolved this issue yet, what worked for me is disabling a feature called ULPS:

1- Post-Adrenalin installation through the registry by finding all occurrences of EnableULPS and setting it to 0 instead of 1. If it freezes too quickly for you to attempt this try safe mode.
or
2- Pre-Adrenalin installation by extracting the installer and modifying the values of EnableULPS in the driver inf file  (Folder Package/Drivers/Display/WT6A_INF/) to 0 instead of 1

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johnnyenglish
Forerunner

Hi,

I'm hesitant to recommend you this but you should try it. 

See if DELL Command is available for you latitude and have a go.

It should bring every piece of dell software and system drivers up to date.

The Englishman
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