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Drivers & Software

Journeyman III

Crash to Display issue

Hi everyone 
i am so upset from my graphic card 

many games working well specially prepar3d v4.5 hotfix 2  then after 10 mins working crashes and when i reviewed event viewer in win 10 i found many messages for crashes most of them atidxx64.dll crash and message from prepar3d (dxgi_error_device_hung)

i tried many trials to fix this problem  like TdrLevel and put values 0 and sometimes 8 and no way to solve

i removed game and then reinstalled again but unfortunately  .. i tried to get latest graphic card drivers till 19.12 and also no way 

i format windows and reinstalled again with latest windows update 

but after all of that not helped me 

i send to prepar3d forum most of them answered trial to get appropriate driver with latest updates 

i get old firmware 17.4.2 i found app crash but without atidxx64 message or device hung message 

and i stopped researching i get tired and bored to make anything 
please try to help me my laptop is new and not acceptable to get good specs then i found like this actions 

this forum is the end solution to me .

laptop specs:
model : dell 5570
intel core i7 -8 gen

ram : 16 g

ati amd tm530 
hdd dish 128 ssd adata
another hdd westen digital 1tb