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Drivers & Software

lokokitty
Journeyman III

Components already instaled

  When trying to install a new driver i get this message (see picture)

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20 Replies
elstaci
MVP

Re: Components already instaled

Need to post your computer specs to properly answer your question. According to that message, The current driver you are trying to install is already installed on your Laptop/Desktop computer.

Try uninstalling the current AMD driver using Windows Uninstall and than use DDU in safe mode to completely remove any traces of AMD current driver. Also delete before reinstalling the full AMD driver set in the root directory C:\AMD folder. After reinstallation, again delete the C:\AMD folder if everything is working correctly.

It's possible that Windows Updated your AMD Graphic driver after you rebooted. Try disabling the Internet temporarily before reinstalling your AMD full driver set.

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lokokitty
Journeyman III

Re: Components already instaled

Ok so i did what you told me to and im pretty sure it worked but now when downloading i get this message (picture)Error.png

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elstaci
MVP

Re: Components already instaled

Could you possibly copy a image of GPU-Z to determine exactly what GPU you have installed?  Or better yet a log from SPECCY.

Please post your computer's specs. it is important.

It is possible that you are trying to install the Wrong AMD driver for your AMD GPU card.

Once you post your Computer specs with a image of GPU-Z I will see which AMD driver you need to download for your computer.

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lokokitty
Journeyman III

Re: Components already instaled

Is this what you are lookingspeccy.png for?

(sorry i'm new to this sort of stuff but you can probably tell)

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elstaci
MVP

Re: Components already instaled

Yes, that was what I was looking for except you need to open the "Graphics" panel to see what type of GPU you have installed on Speccy. Than again upload the image.

Thanks

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lokokitty
Journeyman III

Re: Components already instaled

Ok here you go.speccy graphics.png

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elstaci
MVP

Re: Components already instaled

Ok, that is showing the MS Basic adapter. Do YOU KNOW what GPU card you have in your computer? What Graphic card Make and model?  (Like HD 7850, Rx480/ 560 Etc.)

Sorry for all the hassles, but I am trying to determine what Graphic card you have installed inside your computer. Without that data, I won't be able to locate the proper AMD driver to install. So please bear with me. I know this is getting frustrating.

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lokokitty
Journeyman III

Re: Components already instaled

Sorry, i don't know which card i have if there is a way to find out please tell me so i can let you know.

As for the hassle thank you for helping me.

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elstaci
MVP

Re: Components already instaled

Did you build your own computer or did you buy the entire computer as a unit?

Try this, Uninstall the current AMD driver as mentioned in the previous post except DON"T DISABLE the INTERNET. Reboot and let see if Windows Update installs the driver for your GPU card. If it does, go to Device Manager under "Display Adapters" and see what GPU card is showing. Don't reinstall any AMD drivers yet. Hopefully, WIndows Update will install the correct driver for your card. If not go to Setup and click on Windows Update to see if it sees your GPU card and downloads a driver for it. Also check your BIOS and see if it sees a GPU installed.

You can always remove the GPU card and look at the stickers and post it here. We might be able to determine the GPU card you have installed.

If you know what company made your computer, You can contact them to find out what GPU card came with your Model computer system.

For instance, as an example,  if it is a HP computer, you can contact HP Support and give them the Computer serial number or model number and they might be able to tell you what GPU was installed in that system or it might be a Lenovo or Acer etc.

Without knowing what GPU card you have installed It will be impossible to help due that I wouldn't know what driver to recommend to download.

Hey, This is the best way to learn how to troubleshoot your computer in the future. Learning through experience, good or bad, will be beneficial in learning about computers in the future.

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