Drivers & Software

[hardreset]

The game only crashes in dX12 and if I set high quality shader. The game works normally on DX11, even with high quality shading enabled.

Describe your system:

• AMD Graphics Card
  • RX5700
• Desktop or Laptop System
  • Desktop
• Operating System
  • Windows 10 64bit 1909 (18363.836)
• Driver version installed
  • Radeon Software 20.4.2
• Display Devices
  • AOC C24G1 144Hz
• Motherboard + Bios Revision
  • Asrock Z370 PRO4  bios ver. 4.30
• CPU/APU
  • i5 9400F
• Power Supply Unit  Make, Model & Wattage
  • Chieftec GPS-450C 450W 80+Gold
• RAM
  • 2x8gb@3560mhz

[andreasus]

I have a RX 5700 XT and also get unhandled exception errors with DX 12 and the game crashes after starting a new game.

[accn]

Same here

[hardreset]

Do you think this is a problem with AMD drivers or the game itself?

[hightower929]

I also ran into this issue. Like you said lowering the settings to medium and the issue  is gone.

[curse127]

Disable the "high quality shader" option (landscape).

[futured]

Can confirm this is happening to me too driver version 20.4.2!

Describe your system:

• AMD Graphics Card
  • ASRock RX5700
• Desktop or Laptop System
  • Desktop
• Operating System
  • Windows 10 64bit 1909 (18363.836)
• Driver version installed
  • Radeon Software 20.4.2
• Display Devices
  • 29WK600
• Motherboard + Bios Revision
  • Asus prime B450m-A
• CPU/APU
  • Ryzen 7 2700
• Power Supply Unit  Make, Model & Wattage
  • Corsair TX 650m Gold
• RAM
  • 2x8gb@3000mhz

[limitedediition]

DirectX11 works completely fine, but DX12 is bugged with the crashing as others have mentioned. I will continue to use DX11 mode for now. Hopefully next Radeon Driver Update has this fixed.

[curse127]

in dx11, performance is 2.5 times worse

140 fps against 55

[kaotik]

Same here, with latest Civ 6 updates starting doing it every single load, new game or not, previously it only happened occasionally for me. Disabling High Quality Shader works but wouldn't really want to use that option, you lose ambient occlusion in the process too. 

edit: RX 5700 XT w/ Radeon Software 20.4.2, Ryzen 7 3700X + 16GB DDR4-3600 on Asus Prime X570 Pro etc

[accn]

I think that amd is preparing a new driver for the major update of windows 10, which will be released on May 28

[limitedediition]

Has DX12 ever worked before for Civ 6? I only bought this recently, and it won't even benchmark or start a new game without a crash.

[f1database]

Same Issue for me, im using a Vega56

[ulteror]

Can confirm.

AMD must fix it, doubt they will even care though seeing how bad the drivers still are.

[Matt_AMD]

Thanks for the posts on this issue, i will file a ticket with engineering for investigation. 

Please could you provide a screenshot of the error and some quick steps on how to quickly reproduce the issue?

[accn]

starting new game with ultra preset @ dx12

Display error. Please make sure the display driver is updated to the latest version. Exit.

[curse127]

In drivers with WDDM 2.7 support from the insider update center, this problem is not.

[accn]

Where did you get the driver with wddm 2.7 support?

[curse127]

The driver 27.20.1002.34 comes with Windows 10 2004 with the participation in the insider program.

You can install it separately through the device manager:

Original link: https://pan.baidu.com/share/init?surl=16zgoGkZs2cv3zompkn6zg 

Reloaded on the mirror: AMD Radeon HD 7700显卡驱动_27.20.1002.34.cab — Yandex.Disk 

Guru3d forum topic:Win10 2004: WDDM 2.7 Support | Page 3 | guru3D Forums 

A driver without a radeon control panel, they say that the radeon panel from the Windows store is working.

Get AMD Radeon Software - Microsoft Store 

[accn]

Thanks, I will try it if AMD don’t release 20.5.1 in the next few days

[hardreset]

I install 20.5.1 and crash gone  . Now game on DX12 work fine

[hardreset]

@amdmatt run game in dx12 mode , set "high quality shader" in Graphics options or max details settings.  

[limitedediition · Accepted solution]

I can confirm DX12 working 100% after updating to 20.5.1 and installing Windows 10 Update 2004. Significant performance increase from DX11 as well.

[Matt_AMD]

Thanks for the confirmation, i will mark your post correct and lock the discussion.