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Drivers & Software

allelya
Journeyman III

Cannot install display driver

I have two different graphics cards on my laptop.

I have tried updating... did not update.

I tried using a DDU and reinstalling the 16.3 driver I already downloaded. It installed ONE driver, a 16.15 so the alerts still tell me to update to 16.3

I tried uninstalling the way AMD says to on their site... and installing again from the download. AGAIN, it did NOT install 16.3

This is aggravating. Had I known I'd go through this much trouble, I'd have bought something with NVIDIA in it.

Need help.

.

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22 Replies
amdmatt
Community Manager
Community Manager

Re: Cannot install display driver

We'd like to help, but you have not provided any information about your system.

INFORMATION REQUIRED WHEN POSTING A QUESTION

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allelya
Journeyman III

Re: Cannot install display driver

Describe your system:

  • AMD Graphics Card
    • Make and model; e.g. AMD R9 290X = ATI AMD Radeon R6 Graphics & ATI AMD Radeon R7 M360
  • Desktop or Laptop System
    • If a laptop, make and model of the Laptop = HP Pavillion 15-ab125nr
  • Operating System
    • E.g. Windows 10 64bit = Windows 10 64bit
  • Driver version installed
    • E.g. Radeon Software Crimson Edition 15.12 = For both the R6 and R7 GPUs 15.300.1025.1001
  • Display Devices
    • Make and model, connection/adapter in use, resolution and refresh rate; e.g. Samsung UE32850R 3840x2160 @60Hz Active DP to HDMI adapter
    • One line for each display device connected = It's a laptop
  • Motherboard
    • Make and model; e.g. Asus P8P67 Deluxe = HP 80B5 with AMD chipset
  • CPU/APU
    • Make and model number; e.g. FX 9590 = AMD A10-8700P Radeon R6 Compute Cores 4C+6G
  • Power Supply Unit  Make, Model & Wattage
    • E.g. Thermaltake TR2 700W Gold
  • RAM
    • Amount of memory installed; e.g. 16GB = 8GB

Describe your issue:

The AMD control center and/or Raptr application continually popped up stating my system had an upgrade available on the AMD website. Upon clicking the link provided, it would send me to an AMD webpage with the Version 16.3.2 driver. I attempted 4 TIMES to "update" my drivers from this page. A check of specifications showed the update did not happen even though I went through all the steps and received a confirmation window ( and shortly thereafter, the popup saying I have an update available)


I then attempted to use a DDU in order to get a good, clean install of the driver rather than updating. Instead of installing the 16.3.2 that I had downloaded and gone through all the windows and clicks to install, it installed 16.150.??? and only installed it once (instead of twice for BOTH graphics) Then I received a "Display Driver Crash/recovered" error (after getting a black screen) and the system automatically stopped that driver from working and began running the laptop off of the generic HP display driver for the monitor.

I again tried to update the driver to the latest version and AGAIN it would NOT update at all despite going through the ENTIRE process and getting a confirmation. A Google search has shown results that AMD is to blame for this issue in drivers not updating to the latest one.

I was able to re-install my previous version of driver in order to do anything but am unable to play any games because I receive NUMEROUS display driver crash errors and black screens. Suffice to say... this is EXTREMELY AGGRAVATING. I never had half as many problems with NVIDIA.

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allelya
Journeyman III

Re: Cannot install display driver

Still waiting for help on this. Surely there are more people with AMD support than just you.

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allelya
Journeyman III

Re: Cannot install display driver

Three days waiting for help- this is unacceptable.

I have given the requested information, no reason I shouldn't have received assistance by now.

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kingfish
MVP

Re: Cannot install display driver

If you had given correct computer information, someone could have answered your question long ago....and you wouldn't have had to type in bold print.

Your computer has a AMD Quad-Core A10-8700P APU processor. Forget all the stuff you said you have. There is only one driver for laptop APU's...that serve both the integrated graphics as well as the discrete graphics chip.

Raptr is a third party program that you chose to install with the AMD drivers. It is not a AMD product. It frequently issues wrong update advice. AMD has the Beta drivers that Microsoft and Raptr/gaming evolved do not have. There are two places within raptr settings to disable 'check for new drivers automatically' and you should disable them.

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allelya
Journeyman III

Re: Cannot install display driver

Correct information was given less than 24 hours after the fact. My "not giving" the information at the very start does not and should not warrant no help given. That has to be the rudest statement/excuse I've ever seen.

Second, I gave my information IN BOLD because I copy/pasted the list details of information needed- it was in order to differentiate and was easier than shuffling back and forth between pages.

And last, Raptr not only came with the AMD card I purchased from Amazon and installed on my Desktop PC, it was already ON this laptop when I purchased it, straight from the box.

Now to my issue. Why oh why does the AMD "Detector" not see what I need when I use it? Why oh why is it that I have to MANUALLY research what I need specifically when AMD has a detector right on the website... and furthermore, why am I getting constant display driver crashes as if my driver is outdated/bad?

Oh wait.. you probably won't answer because I didn't use the "correct" procedure when asking....

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kingfish
MVP

Re: Cannot install display driver

Using the 5 step manual selection...yours would look like this:

...and your drivers would be > http://support.amd.com/en-us/download/mobile?os=Windows 10 - 64

These are the only drivers you install.

Clean Install AMD Graphics Drivers

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allelya
Journeyman III

Re: Cannot install display driver

Would I need to do this twice since I have R6 and an R7 in the laptop? I also don't know how/if I should turn on Crossfire but it says it's off. Never had it before or used it.

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kingfish
MVP

Re: Cannot install display driver

No.This is a driver package for APU's. It updates both integrated and discrete. This is the only driver you need to install for your laptop.