cancel
Showing results for 
Search instead for 
Did you mean: 

Drivers & Software

jeffr
Journeyman III

Cannot install AMD Radeon HD 8970M drivers on Windows 10

After the most recent Windows 10 update, my 8970M has effectively become useless, causing my OS to hang within a few seconds of logging into my Windows 10 account. I've tried to do a clean install of its drivers, but Windows 10 always hangs about half way through the installation, preventing the drivers from being installed correctly, which has forced me to disable the 8970M in device manager. Has anyone else experienced similar problems? If so I'd greatly appreciate some possible solutions.

0 Likes
31 Replies
georges
Challenger

Re: Cannot install AMD Radeon HD 8970M drivers on Windows 10

Did you close internet connection during the installation of the driver ?

0 Likes
kingfish
Volunteer Moderator
Volunteer Moderator

Re: Cannot install AMD Radeon HD 8970M drivers on Windows 10

Need alot more information > INFORMATION REQUIRED WHEN POSTING A QUESTION

0 Likes
sky36
Journeyman III

Re: Cannot install AMD Radeon HD 8970M drivers on Windows 10

Welcome Jeffr,

I use an Alienware 18 it has X2  R9 M290X's....its a rebraded 8970M.... Good luck with this issue! Every time I update my drivers it crashes to a black screen. I have literally tried everything! Im stuck with drivers from 2015.

0 Likes
jeffr
Journeyman III

Re: Cannot install AMD Radeon HD 8970M drivers on Windows 10

Hi georges, nope I was connected to the internet during driver installation.

0 Likes
jeffr
Journeyman III

Re: Cannot install AMD Radeon HD 8970M drivers on Windows 10

Hi kingfish, here are my system specs:

GPU: AMD Radeon HD8970m

CPU: Intel Core i7-4700MQ (2.40GHz)

Laptop model: Clevo P150SM

Operating system: Windows 10 Pro (64-bit)

Driver version: tried installing the latest drivers (Adrenalin 18.8.2)

Display devices: Not sure, just a 15.6'' laptop screen

PSU: Not sure, came as part of Clevo P150SM purchase

RAM: 8GB

0 Likes
jeffr
Journeyman III

Re: Cannot install AMD Radeon HD 8970M drivers on Windows 10

Hi sky36, what drivers are you currently using? If I could use old drivers that actually worked I'd be happy with that

0 Likes
kingfish
Volunteer Moderator
Volunteer Moderator

Re: Cannot install AMD Radeon HD 8970M drivers on Windows 10

Did you check for a update from Intel? If there is a update it must be installed first..before the AMD drivers. Use the link here > Laptop graphics update...How to

Also, you must be disconnected from the internet during the whole process. Do not reconnect until you have uninstalled, installed, and rebooted the laptop.

Clean Install AMD Graphics Drivers

DDU has new instructions..make sure you have the latest version

0 Likes
sky36
Journeyman III

Re: Cannot install AMD Radeon HD 8970M drivers on Windows 10

Hello jeffr ! It's great that you posted here, I found a temporary fix using older drivers. I've tried downloading every driver from April-present.Nothing has worked.

18.3.4 from March 2018 has been the latest driver working on my legacy cards.

On a trial basis I did install drivers from December 2017 before installing 18.3.4

Let me know how it goes

I've downloaded drivers 18.3.4

Videocards - ATI Catalyst Windows 7 | 8 | 10

0 Likes
georges
Challenger

Re: Cannot install AMD Radeon HD 8970M drivers on Windows 10

Legacy Cards? 8970M its not legacy

0 Likes