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Drivers & Software

Prakkie
Journeyman III
‎05-13-2023 11:06 PM

Can't install AMD chipset drivers

 

I am unable to update my chipset drivers both manually and auto detect software. Also my Ati GpPU software is not installable. Get the following message: "The installer is only intended to run on an AMD system. The installation is stopped because the prerequisites are not met. So in other words AMD software can't find its own hardware. Very strange but how do I solve that. 

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1 Reply
Earnhardt
Grandmaster
‎05-13-2023 11:45 PM

Information Required When Posting a Discussion

Please:

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Below is an example of the essential information to provide when posting a new discussion.

Describe your system:

  • AMD Graphics Card Make & Model
    • Radeon VII
  • Desktop or Laptop System
    • If a laptop, Make and Model of the Laptop
  • Operating System
    • Windows 10 64bit 1909 Build
  • Driver version installed
    • Radeon Software Adrenaline 20.10.1
  • Display Make and model and connection/adapter in use, resolution, and refresh rate.
    • Samsung UE32850R 3840x2160 @60Hz Active DP to HDMI adapter
    • One line for each display device connected
  • CPU/APU Make and model number
    • Ryzen 5 5600X
  • Motherboard Make & Model + Bios Revision
    • Asus X570 Prime Pro BIOS 2802
  • Power Supply Unit Make & Model + Wattage
    • Seasonic Focus 750W Platinum
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    • GSkill Trident Z RGB 3200Mhz CL14 2x8GB

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  • Provide a detailed description of the issue you are experiencing, and the steps required to reproduce the issue.
  • Details about applications/games affected (including version number)
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