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Drivers & Software

Journeyman III

Can't change resolution to 5:4

  • AMD Graphics Card
    • Sapphire Pulse RX 580 4 GB
  • Desktop or Laptop System
    • Dekstop
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • Radeon Software Crimson ReLive Edition (i think it was 17.11.1 it was very stable never crashed never no odd behaviour)
  • Display Devices
    • Dell E177FP 1280x1024
    • HDMI to VGA
  • Motherboard + Bios Revision
    • HP Prodesk 600 G1 SFF Motherboard (18e7) (i dont know the bios version)
  • CPU
    • Intel Core i5 4590
  • Power Supply Unit  Make, Model & Wattage
    • (i don't know but it's 650w)
  • RAM
    • 8GB


  • Describe your issue: Ok so I have a TV that I've tried connecting to my pc for multiple times but it wouldn't work, then I got this genius idea to put the 2 monitors at once set it up on my Dell Monitor and then use my Samsung TV It worked fantastically until I changed the resolution..                                  When I changed the resolution It just started going black and it went on/off for multiple minutes then I turned off the power supply and turned it back on, then it started fine, I got the logo but then after the logo it's a black screen and did the exact same thing, then I thought it was the TV's problem, I completely shutdown the computer put it to my monitor only this time, worked fine but the screen resolution was odd, tried changing it to 5:4 (1280x1024) (optimal resolution) and it started doing the thing BUT this time it reset the resolution, Windows knew it was bad so it reset it, after trying multiple times it works on EVERY SINGLE resolution EXCEPT the optimal (1280x1024) (5:4) resolution, then I just kept on trying to put it to the optimal resolution, It crashes and gives me the black screen turning on/off again, guess Windows didn't know anymore, I try to boot it then I can't get it to work

Now I've come here I've tried every windows troubleshooting thing that's out there except reinstalling windows (don't think that'll help).                                                    plus I have no system restore point unfortunately :(.                                            DDU works (Display Driver Uninstaller) but if I try to install AMD software it doesn't work turns black and turns on/off again(the monitor not the pc, it shuts down), I've tried factory resetting my monitor, that doesn't help if I use DDU and not install the graphics driver, it works fine BUT I can't run any games because the iGPU for the i5 4590 sucks.                                                              (Plus when I was on my TV made it show only in 1 screen if that helps).                             Please any help I just wanna play my games

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