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Drivers & Software

tommy2k14
Adept I

BSOD

I am helping someone providing technical support for an Acer Aspire V5-122P.   He purchased it at the start of 2014, it came with Windows 8, then I updated it to 8.1.  At the end of last year, I upgraded it to Windows 10 (even though the official support page for that model did not list any drivers for Windows 10).  The problems began in February, randomly, the laptop would freeze now and again, mostly while browsing with Firefox and watching videos. 

I did a Refresh in March, and after tried to update the drivers with Driver Booster (as there were no drivers listed for W10.)  The computer wouldn't boot into Windows afterwards, so I did a System Restore in Safe Mode, which restored the system to working order.

I did another Refresh in May, as it was being erratic again, this time I ran a HD Check, which passed, and a did a chkdsk /r.  The file system corrected some errors.

By July, the system still behaved erratically, so in July, I did another chkdsk /r, which corrected system errors.A week later, a BSOD occurred,  DEVICE_DRIVER_NOT_THREADED.  Looking this message up, one of the suggestions was updating the AMD graphics driver.  Because Driver Booster made the system unstable before, I ran the AMD Auto-Detect Utility, and it told me there wasn't an updated driver for Windows 10!

Everything seemed fine when he started using Edge, but then yesterday, I got a call, saying it was going slowly.

The DEVICE_DRIVER_NOT_THREADED BSOD had occurred again, pointing to atikmdag.sys, dxgkrml.sys and ntoskrnl.sys.  I uninstalled and reinstalled the graphics driver, but this did not make any difference.

The stats:

Acer Aspire V5-122P with W8 (upgraded to 10)

4GB RAM

500GB HDD

AMD Radeon HD8210

The log from Bluescreen View is attached.

Any suggestions?

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8 Replies
hardcoregames_
Big Boss

Re: BSOD

try 16.11.1 and see if it works better

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kingfish
MVP

Re: BSOD

These are the correct drivers for the laptop > APU

Here is how to install them > Laptop graphics update...How to

Here's how to use them > How to Configure Laptop Switchable Graphics

Here's how to prevent Windows Update from changing them > Windows 10 Forums

Empty the folder C:/AMD of all previous drivers

tommy2k14
Adept I

Re: BSOD

Thankyou for the links, but they didn't work!  I have now reverted back to installing the AMD drivers for Windows 8.1, which work fine.  The only trouble now is some videos are pixelated!  I really wish this would be sorted, and that, as the Aspire V5-122P doesn't list any drivers for W10, I hope they bother to bring drivers out!

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tommy2k14
Adept I

Re: BSOD

Now its saying

AMD QuickStream Error, The license information for this software is not found!

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tommy2k14
Adept I

Re: BSOD

It only randomly freezes when the driver is installed, which is why John rang me to say it had frozen randomly again.  On a restart, or Startup, Windows had tried to install the driver again.  So, I found out how to tell Windows not to install driver updates, I rebooted, it booted fine (it didn't before) and it no longer freezes.  Hope it lasts

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hardcoregames_
Big Boss

Re: BSOD

Check to see if there is a BIOS update for your box

mobile machines have been more problematic with OS upgrades compared to desktops

try a clean install of windows and use the drivers on windows update as well as any from your machine vendor

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kingfish
MVP

Re: BSOD

You can not install just any driver...the drivers must support the APU/graphics.

These are the (full version) drivers for that laptop > APU

How to install them > Laptop graphics update...How to

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tommy2k14
Adept I

Re: BSOD

Thankyou for all your replies.

The only thing I have not done is work through that troubleshooting guide.  I have used the AMD Clean Uninstall Tool, but not DDU - I will work through that document, and get the drivers using your link.

I will let you know what happens.

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