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Drivers & Software

galandor
Newcomer
‎10-03-2019 10:36 PM

BSOD Issues

Hi there,

I'm having some issues with my system. I'm getting constant BSOD issues with my rig. I have no idea what is causing this outside of what the bluescreenview is saying. I've updated the BIOS to the most recent, thought that may be the cause and rolled it back to the most previous BIOS to no avail. I've tried multiple the most recent 19.9.3 driver, as well as the 19.9.2 driver and am still crashing. I've even done a clean install, and it's still doing it so clearly whatever is going on is driver related. Any help would be great, I've had two crashes in the last hour and attached both below. My system is as follows.

Ryzen 5 3600

Sapphire Radeon VII

ASUS X470-I Motherboard

==================================================
Dump File : 100319-5531-01.dmp
Crash Time : 10/3/2019 10:14:38 PM
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x100000ea
Parameter 1 : ffff8800`06bab080
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+10c547
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+1c10a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100319-5531-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 18362
Dump File Size : 1,408,476
Dump File Time : 10/3/2019 10:15:34 PM
==================================================

==================================================
Dump File : 100319-5546-01.dmp
Crash Time : 10/3/2019 8:51:35 PM
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x100000ea
Parameter 1 : ffff8283`ec2d80c0
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+10c547
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+1c10a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100319-5546-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 18362
Dump File Size : 2,358,196
Dump File Time : 10/3/2019 8:52:59 PM
==================================================

Thanks!

Dump.txt.zip
Dump 2.txt.zip
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1 Reply
mstfbsrn980
Grandmaster
‎10-03-2019 11:35 PM

After you turn on the computer, run Command Prompt as an administrator and try these following commands.

powercfg -h off
powercfg /change monitor-timeout-ac 0
powercfg /change monitor-timeout-dc 0
powercfg /change disk-timeout-ac 0
powercfg /change disk-timeout-dc 0
powercfg /change standby-timeout-ac 0
powercfg /change standby-timeout-dc 0
powercfg /change hibernate-timeout-ac 0
powercfg /change hibernate-timeout-dc 0
taskkill /f /im RadeonSettings.exe
taskkill /f /im amdow.exe
taskkill /f /im AMDRSServ.exe

These commands kill Radeon Settings software and change some Windows power options. These settings and commands can improve stability.

powercfg -restoredefaultschemes
powercfg -h on


Note: These commands undo the changes.

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