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vaso_05
Journeyman III

BSOD amdkmdag.sys - AMD Radeon 7650M 2GB

Hi! 

It's been a long time since I tried to fix this problem. But now I want to fix it again, and I hope this time, for the last time. 

I have an HP ProBook 4740S with 8 gigs of Ram with an Intel i5 - 2450m - 2.5 GHz. Few years back I had a BSOD after a gaming session on a not particularly heavy game - Minecraft. Tried searching on the internet and just decided to turn off my dedicated in my BIOS since I can't even use my PC when the card is on. 

My BSOD says an error like this - amdkmdag.sys, when I try to boot my computer. Been using this laptop for few years without a dedicated GPU. Went into safe mode, booted with dedicated GPU but when I try to install a driver for my GPU I get a BSOD when it reaches - Installing Display Driver - I tried many versions, Windows 10 version, Crimson Beta version, Manufacturer drivers from the official site, AMD Site, AMD Detected, hell, even Windows update. Using Windows update gives me the same outcome. Out of nowhere, I receive a BSOD and there it goes. Then I usually turn off the dedicated GPU, boot into safe mode, use DDU uninstaller and continue using my pc with only integrated gpu. There is a different outcome when I install Windows 8 driver though.

Driver installation goes smoothly, but when I restart, I can't access the CCC, and I receive multiple notification regarding  - AMD Driver is not installed, reinstall it yada yada yada - 

Is this a mother board issue? Is there anything I can do? I was thinking to buy a new PC anyways and I think it's better to save the money on my next build rather than spending on a new motherboard that might not be new.

 

Regards, Vasilije

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13 Replies
vaso_05
Journeyman III

Re: BSOD amdkmdag.sys - AMD Radeon 7650M 2GB

  • I like how nobody helped me
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kingfish
MVP

Re: BSOD amdkmdag.sys - AMD Radeon 7650M 2GB

You have switchable graphics...Intel and AMD. The Intel driver must be the latest from INTEL ( https://downloadcenter.intel.com/ ) and installed before the AMD drivers. The AMD driver is considered Legacy...meaning no more updates...the last/current update >  https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-7000m-series/amd-radeon-hd-7650m

There are bios and chipset updates available from the manufacturer...install them > https://support.hp.com/us-en/drivers/selfservice/hp-probook-4740s-notebook-pc/5229498

 

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vaso_05
Journeyman III

Re: BSOD amdkmdag.sys - AMD Radeon 7650M 2GB

I have the newest BIOS update for my system. Could this be a motherboard issue? I also tried your method many many times. I also considered downloading Intel Drivers first then AMD ones. Is there anything I should do? 

 

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kingfish
MVP

Re: BSOD amdkmdag.sys - AMD Radeon 7650M 2GB

What OS? In Device manager, do you see any yellow error marks?

Install the Intel drivers first...which AMD driver version are you trying to install?

 

 

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vaso_05
Journeyman III

Re: BSOD amdkmdag.sys - AMD Radeon 7650M 2GB

Windows 10 x64.

No yellow marks in the Device Manager

Currently, I have my dedicated GPU disabled. I could download the Drivers, install DDU, uninstall Intel Drivers, and then AMD Drivers. I could try this. BIOS Version is up to date and the Chipset driver is downloaded from my manufacturer's site. My INTEL Driver is up to date. I checked it and downloaded it using the manufacturer's website. The problem is when I try to install AMD Drivers it gets to a part - installing display driver - and the PC blacks-out. I tried to restart and I get this BSOD error

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kingfish
MVP

Re: BSOD amdkmdag.sys - AMD Radeon 7650M 2GB

First enable the AMD card. Reboot your computer. From Device manager...graphics/AMD/update driver/browse my computer/let me pick from a list/Have Disk/browse/browse to C:AMD/select which driver..double click/packages/ drivers/display....install the drivers and reboot.

Next we will discuss how to assign the AMD graphics to a app or game.

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vaso_05
Journeyman III

Re: BSOD amdkmdag.sys - AMD Radeon 7650M 2GB

Just tried it. Blue screen.

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kingfish
MVP

Re: BSOD amdkmdag.sys - AMD Radeon 7650M 2GB

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vaso_05
Journeyman III

Re: BSOD amdkmdag.sys - AMD Radeon 7650M 2GB

Sorry for the late response. I haven't installed the October 2020 update and it's still waiting to be installed right now I'm on Version 10.0.19041 Build 19041. I believe it's from early 2020 or somewhere around in the first part of 2020. I tried also fixing my problem 2 years ago and yet I get the same error. I tried reinstalling Windows before. Is this a motherboard issue? Could my dedicated GPU somehow got damaged due to overheating?  Thanks in advance. 

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