cancel
Showing results for 
Search instead for 
Did you mean: 

Drivers & Software

bluemanacrab
Journeyman III

BSOD after using AMD Clean Uninstall Utility

Hi guys,

This is my first time posting after many years of using my GPU with no problems! So firstly, thanks for your products.

My issue comes after installing Fifa17 yesterday and the game not being compatible with the latest legacy drivers for my Radeon HD 6800 series graphics card. I read on a number of forums that the driver had to be rolled back to v14-something for FIFA17 to be playable... So I downloaded the driver and tried to uninstall the previous driver, eventually using the AMD Clean Uninstall Utility to do so as there was no AMD program listed in add/remove programs. I felt reassured of doing this as the program stated it would create a backup restore state. However, after the following restart I got a flash of a BSOD, then an unsuccessful startup repair (as it could not detect any previous restore states). I could then operate only in safe mode. I tried then to install the driver but kept getting the error that it was "unable to load detection drivers", so I read some more forums about this and the BSOD likely being a problem with the uninstaller removing vital drivers and files from the windows directory, and that perhaps installing all windows updates might fix it. But apparently you can't install windows updates in safe mode, so I tried the cmd prompt sfc/ scannow, which ran, but after 100% just closed itself without giving me any info. I put this down to being in safemode again. So as a last resort I used Tweakbit PC Repairkit and Driver Updater to detect and replace missing files. The Repairkit seemed to work fine but after the driver updater did its thing it auto restarted and the BSOD flashed again, but this time I couldn't even start in safemode. This is where I'm at now... How can I get back into safemode? and if thats possible what is the best way for me to restore the files that were deleted/ corrupted from the clean uninstall utility? I just need the computer working, it has a lot of stuff for my master thesis on it so i'm stressing out that I will lose data. I am now using my onboard graphics as I thought I might need the GPU free for things to work, but it was still working (as standard VGA graphics in device manager) before  I switched to the onboard graphics.

Because I can't even log in at all now I don't know how to provide you with my PC specs fully, but I can still access BIOS so I know I have the

Radeon HD 6xxx card

motherboard is an ASRock z77 Pro4-M

120Gb SSD for the OS

16Gb RAM

intel i5-3570 CPU @ 3.4GHz

Windows 7 Ultimate.

I hope someone can help me out. I'm desperate now! Thanks in advance.

0 Kudos
4 Replies

Re: BSOD after using AMD Clean Uninstall Utility

Use System Restore to go back to before you uninstalled the drivers, and use Display Driver Uninstaller, the standalone AMD Clean Uninstaller has long since been unsupported due to incompatibilities.

bluemanacrab
Journeyman III

Re: BSOD after using AMD Clean Uninstall Utility

Thanks for the reply,

My system restore shows no previous restore points... So I can't.

0 Kudos
aod81
Journeyman III

Re: BSOD after using AMD Clean Uninstall Utility

Unfortunately, that  Tweakbit PC Repairkit and Driver Updater may have incidentally put some type of garbage into your registry or startup, but that's not helpful info yet.  If you get the option try and use F8 then select "Last known good configuration"; if that don't work, Get your windows 7 license key out and get Download Windows 7 Disc Images (ISO Files)  You may have to use another pc and might require a blank dvd or usb drive. Boot to that then you should try startup repair, so choose repair instead of install windows.... then try to see if you get the option use F8 then select "Last known good configuration"  Post back with result....

0 Kudos
elstaci
MVP

Re: BSOD after using AMD Clean Uninstall Utility

Download SFCFIX (here is a link in Microsoft Forum : Windows Activation Status Not Available - Microsoft Community ). Run SFC /scannow and then run SFCFIX. Hopefully, it will repair your Windows 7 to where you will be able to go to Safemode. By the way, If you go to Safe Mode with Networking, you will have Internet access, so Windows Update may work. I not sure if Windows Update works in Safe mode though. 

If none of that works, Try using your Windows 7 Installation disc to try and repair your Windows 7.  But if you have a System Image Backup, use that to restore your computer. it is better than Windows Restore. Sometimes, Windows Restore doesn't 100% restore the computer even when it says it was successful. But System Image Backup does. If you ever get your Windows working correctly. I would do a System Image Backup immediately using Windows 7 Backup.

0 Kudos