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Drivers & Software

Journeyman III

Blue screens in Genshin Impact

Hello guys, I need help. Well, a month ago I downloaded the game Genshin Impact, and after a week or two weeks of playing, I got a problem - blue screens. One problem all the time IRQL_NOT_LESS_OR_EQUAL ntoskrnl.exe.  I have already tried all the methods available on the Internet, but nothing helps. The details on the notebook are in excellent condition, judging by the checks, and the problem does not go away.  Also, I reinstalled the system, but no result. True, there was one case when this problem went away for a long period of time, it was the moment when I reinstalled the drivers 50 times and for some magical reason this problem disappeared, but now everything is again. My assumptions that the matter is in some kind of driver from AMD, but I cannot understand which one, I count on your help.

My configuration:

Amd a10-4600m with amd radeon hd 7660G