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Drivers & Software

gigaclutch
Journeyman III

Blue Screen when updating driver - XFX Radeon HD 7800 (Black Edition)

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So when I run the automated driver download manager titled: "non-whql-64bit-radeon-software-crimson-16.6.1-win10-win8.1-win7-june2" after a minute or two my PC just blue screens. It gets through the initial install but crashes after this,​ I've tried deselecting everything but still end up encountering a crash. Stranger yet is that in C:/Crash there are no files, I don't know if I'm looking in the wrong place or something but windows doesn't state that there is one when it reboots and just comes up with an unable to find a solution type dialogue. Anyway I've screenshot as much relevant data I could find, let me know if there is anything else that might be needed. Thanks

Edit: Screenshot link fixed

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amdmatt
Community Manager
Community Manager

Re: Blue Screen when updating driver - XFX Radeon HD 7800 (Black Edition)

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Please try the steps below, performing a manual driver update.

1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

4. Use DDU to sweep the system of AMD drivers.

5. Install the latest Crimson 16.6.1 drivers once the above is completed.

View solution in original post

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4 Replies
amdmatt
Community Manager
Community Manager

Re: Blue Screen when updating driver - XFX Radeon HD 7800 (Black Edition)

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Your second link does not work, please provide more information.

INFORMATION REQUIRED WHEN POSTING A QUESTION

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amdmatt
Community Manager
Community Manager

Re: Blue Screen when updating driver - XFX Radeon HD 7800 (Black Edition)

Jump to solution

Please try the steps below, performing a manual driver update.

1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

4. Use DDU to sweep the system of AMD drivers.

5. Install the latest Crimson 16.6.1 drivers once the above is completed.

View solution in original post

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gigaclutch
Journeyman III

Re: Blue Screen when updating driver - XFX Radeon HD 7800 (Black Edition)

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That seems to have done it, thank you!

amdmatt
Community Manager
Community Manager

Re: Blue Screen when updating driver - XFX Radeon HD 7800 (Black Edition)

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Great, thanks for letting us know.

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