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anujsingapore
Adept II

Blue screen on AMD driver installation

I have following:

DELL Inspiron 5468 laptop
- Windows 10 Home
- 8GB DDR4 RAM
- 500 GB SSD
-1TB HDD
- INTEL BASIC 620 GRAPHICS
- AMD R7 M440 dedicated 2GB DDR3 card

Issue is with AMD driver, whenever I try to install driver for AMD, I receive blue screen "PAGE Fault in non page area" fault with "ATIKMDAG/SYS OR AMDKMDAG.SYS" fail error

I am unable to start most of games as I have disabled the AMD card driver.

I have tried the following:

1. Updated windows
2. Reinstall clean windows (tried different editions from home to enterprise)
3. Uninstalled, reinstalled and run Norton virus checks
4. Run CHKDSK
5. Run SFC integrity scan
6. Run memory scan
7. Replaced RAM
8. Replaced HDD
9. Set virtual paging file on AUTO
10. REINSTALLED EACH AND EVERY VERSION OF DRIVER
11. Updated BIOS
12. Run Guru DDU scan
13. Run Support Assist DELL
14. Run Dell Diagnostics

The laptop has never been repaired or opened before and is only 3 years old.

Please help, thanks in advance.

Anuj

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20 Replies
colesdav
MVP

Re: Blue screen on AMD driver installation

You should be installing laptop AMD GPU drivers provided from Dell website for your specific model. 

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anujsingapore
Adept II

Re: Blue screen on AMD driver installation

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pokester
MVP

Re: Blue screen on AMD driver installation

Looks like you are taking the correct troubleshooting measures. 

I would download the last driver from your laptop maker offered. 

Then make sure every update to Windows is done.

Make sure you have the latest Intel Graphics driver loaded first. This is a must!

Download and run DDU from wagnardsoft dot com from safe mode with Internet unplugged or wifi off. 

Restart with Internet still disconnected.

Install the AMD driver from your laptops makers download page.

 

If that works you know it is just an issue in the newer drivers. If not then something else is going on. 

Share your results with the support department of your laptops maker.

report the issue to AMD:

In Radeon Settings there is a Bug Report tool too you can submit the issue or

You can contact AMD support here: https://www.amd.com/en/support/contact-email-form

Good Luck!

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anujsingapore
Adept II

Re: Blue screen on AMD driver installation

Thanks for your encouraging words!

 

I have landed here since emailing AMD didnt help as they want me to contact DELL directly as the graphics are OEM.

Dell is not helping as the warranty ran out last month and they need about 30 USD to talk on phone, just to determine if issue is HW OR SW!!!

 

I will try all steps you have suggested you have suggested and report back. Just let me know how to accedd the AMD bug report tool?

 

Thanks

Anuj

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colesdav
MVP

Re: Blue screen on AMD driver installation

Run cmd as admiunistrator and type winver
It should tell you exactly which Windows build you are running. 

I am running Adrenalin 2020 20.12.1 on Windows 10 Pro 2004 with latest patches. 
It is running ok. 

Windows 10 Pro 20H2 build (the very latest) seems to be causing problems for some people running Adrenalin 2020 drivers. 
So you may want to go back to Windows 10 version 2004 if you can. 

 

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anujsingapore
Adept II

Re: Blue screen on AMD driver installation

Thanks

 

1. Working on your Link 1, will report findings

2. Have used the bug tool (rather feedback form) multiple times since last week when the issue started, not sure on their engineer timelines but haven't heard from them yet,

 

Anuj

anujsingapore
Adept II

Re: Blue screen on AMD driver installation

I am on WIN 10 Home 20H2.

How can I go back to Home 2004 pls share

Tx 

 

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