Drivers & Software

[clgarces]

First of all this text was translated by google translator

Through windows update my laptop was updated to windows 10 v1903 and at the moment of starting and going to the desktop, the screen is completely black and only the mouse pointer is visible.

I reinstalled drivers (19.4.1 and 19.5.2), OS, and the problem still persists, I am currently with the generic windows driver and I have windows update disabled since because when I try to update the video driver, the screen goes black.

What can I do to solve the problem ? my laptop (HP 14-an015la) has an A8-7410 processor with Radeon R5 graphics.

Thanks for support

EDIT: This post was written on May 25, on May 26 the problem was solved by downloading the video driver from the device manager.

[qwixt]

After reading this thread: https://community.amd.com/thread/239714

Seems like there might be some issues with A8 series and 1903 drivers.

Based on the other thread, it seems like you have 2 choices for now:

- Try an official HP laptop driver for its support site

- Revert to previous win 10 version until the issue gets resolved

[clgarces]

I solved the problem and I edited the post with the solution that worked.

[tikolo]

Hi guys. There is an old laptop Lenovo ideapad 110-15ACL AMD A6-7310 APU with AMD Radeon R4 Graphics + discrete AMD Radeon R5 M430 2gb., RAM 8 Gb, ssd 240 Gb.
Until 1903, all driver versions worked fine. After installing 1903, the laptop only works with the old v.21.19.512.0 (21.03.2017) drivers from the Lenovo website.
But if I disable a discrete card in BIOS, then I can install any, even the newest driver. When installing any AMD Video driver,  Win10 1903 is loading, but a black
 screen and an empty taskbar. If you install the old driver v.21.19.512.0 (21.03.2017) from the Lenovo website or turn off the discrete card, it works super.
What could be the problem? Why do all new drivers work for 1809, but not for 1903? What could be the problem?

[taybenberg]

Same problem Windows 10 1903 + AMD Drivers