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Drivers & Software

gnapo
Adept I

Black screen and PC need hard reset to fix it.

When viewing fullscreen video at Netflix on Google Chrome browser. After some minutes screen goes black, no sound output too. Using default HDMI output for sound. Olny with hard reset the PC is usuable again.

GPU: Radeon R9 380

Reinstalling Windows the problem continues.

Tags (2)
5 Replies
gnapo
Adept I

Re: Black screen and PC need hard reset to fix it.

Delete AMD drivers and using Windows Update drivers seems to work.. as temporary solution.

0 Likes
aad23
Journeyman III

Re: Black screen and PC need hard reset to fix it.

yes me too, I had a black screen after Windows 10 boot logo, couldn't do anything had to reinstall Windows 10 1909 after adrenalin 2020 edition 19.12.3 update, I hope this will be solved in the next update.

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papawolf
Adept II

Re: Black screen and PC need hard reset to fix it.

"I hope this will be solved in the next update."

LMAO!!!!!!!!!!!!!!!!!!!!!!!!! That's funny....

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yahaway
Adept II

Re: Black screen and PC need hard reset to fix it.

I get bsod every few days when watching Netflix or YouTube. I figured it was driver issue. Will update driver to optional newest one and hope it works 

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gnapo
Adept I

Re: Black screen and PC need hard reset to fix it.

After experiments i have a new solution that works for me. For over 10-15 days my PC is stable. I hope it will work for other guys having the same problem. Using old drivers from 2017... Radeon Software Crimson ReLive Edition 17.11.4 Driver Version 17.40.2511.1015 (Windows Driver Store Version 23.20.793.1024). I found them on Guru3d.com.

Here is the link... Download page

Screenshot_1.png

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