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Drivers & Software

regnetcc
Adept II

black screen and back to normal after using windows for a while

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AMD Graphics Card

GIGABYE RX460 2GB

    Desktop or Laptop System

DESKTOP

    Operating System

Windows 10 64bit 1709 Latest build

    Driver version installed

18.2.1

    Display Devices

HP 23ER full HD HDMI

    Motherboard + Bios Revision

GIGABYTE AX370 Gaming K3 - latest bios F22b

    CPU/APU

Ryzen 1700 3.0GHz

    Power Supply Unit  Make, Model & Wattage

Antec 500W

    RAM

16GB  DDR4 2400

-----

I have moved to the new AMD system recently from Intel i7 920 (only keep graphic card), fresh install windows 10 with latest update of drivers and bios for all the hardware. and the system had black screen and back to normal after using the computer for a while, sometimes the system is completely frozen. I attached the event report from windows and AMD. I never experiences this issue when I was on the old system - same graphic card. I'm very frustrated now as this is my working computer.

Thank you.

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regnetcc
Adept II

Re: black screen and back to normal after using windows for a while

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I never think my card is defective, because if it was defective, it wouldn't work perfectly in my Intel system which I was very happy with RX 460. Also, it works fine in my friend computer who I borrowed the 1050Ti from.

The problem happened since I bought a brand new AMD CPU R7 1700, motherboard X370, 16 GB of RAM and Samsung M.2 NVME. PSU and graphic card are moved into the new system. Since the TDR Delay issue, I started to test the RAM, change the motherboard from Gigabyte to Asrock and the issue still exist. CPU and M.2 drive are eliminated from the source of TDR Delay issue because the system is work perfectly with 1050Ti.

Another point is the problem becomes worse if I install the latest 18.3.1 driver, the screen just black out and Dr. debug on the motherboard shows code 00, which is "Please check if the CPU is installed correctly and then clear CMOS". I pressed reset button and everything just works as normal.

Base on all the tests I have done, I still have absolutely no idea where is the TDR Delay issue comes from, my guessing is about driver issue as they are the only component different after all the tests from my end or the graphic card just doesn't "like" my new AMD build.

There no support tool to track the source of issue, and I have no support from AMD so far.

I have spent almost 4 weeks for this bug, everyday include weekend, at least 8-10 hours per day. I totally give up now, ordered Nvidia 1050 card to be in peace (The only moment that I have experience 0 issue was when I use the 1050Ti from my friend). I just want to use the browser without any issue, I don't play game, don't oc.

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regnetcc
Adept II

Re: black screen and back to normal after using windows for a while

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No one at AMD really can help me to fix this? When the flick screen happens (screen goes to black then back to normal), there is new event in the Event viewer:

Display driver amdkmdap stopped responding and has successfully recovered.

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kingfish
MVP

Re: black screen and back to normal after using windows for a while

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You can report these issues to AMD by:

AMD Issue Reporting Form or:

Previous posts > Graphics driver stopped responding and has recovered....TDR fix

5. Win10 users..take the necessary steps to prevent/delay Microsoft automatically changing/installing graphics drivers using one or more of these methods > Windows 10 Forums

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regnetcc
Adept II

Re: black screen and back to normal after using windows for a while

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Done that many times, no response. TDR delay fix, has tried it. Still crash.

Had consultant session with MS online through live chat and remote computer session, not resolved.

Kind Regards,

Vincent Tran

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regnetcc
Adept II

Re: black screen and back to normal after using windows for a while

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I took out the graphic card back to the old system to test, 0 issue with the same driver and os, software -> Motherboard faulty

I refunded the brand new motherboard Gigabyte AX370 Gaming K3 and get the new Asrock X370 Taichi, very happy now and 0 issue so far.

regnetcc
Adept II

Re: black screen and back to normal after using windows for a while

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The problem reappear on another brand new motherboard, I can't believe it still the same event "Display driver amdkmdap stopped responding and has successfully recovered.", crash exactly the same as the old motherboard.

I completely frustrated now and I don't know what to do, I would say driver conflict itself on AMD system while didn't do so on Intel system.

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elstaci
MVP

Re: black screen and back to normal after using windows for a while

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See if you can unmark you "Correct" answer so that others will know the issue is not resolved.

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regnetcc
Adept II

Re: black screen and back to normal after using windows for a while

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Unmarked the post. Thanks

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elstaci
MVP

Re: black screen and back to normal after using windows for a while

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Found this from AMD Support:

How to troubleshoot “Display driver stopped responding and has recovered”, ATIKMDAG.sys type errors

Article Number: 27116

​​This article provides information on the possible causes an ATIKMDAG.sys type error may occur and how to troubleshoot the system to prevent the error from reoccurring.

Issue Description:

During startup or use of an application, (most commonly a game / video application) the system or application will freeze, crash or exit to the desktop / a blue screen (BSOD). Additionally, an error message appears stating that the “Display driver stopped responding and has recovered” and may reference one of the following driver files:

  • ATIKMDAG.sys
  • ATI2DVAG.sys
  • ATI2CQAG.dll
  • ATIVPK.sys
  • AMD2DVAG.sys
  • AMDKMDAG.sys
  • AMDVPK.sys

 

Issue Cause:

The issue occurs when the Timeout Detection and Recovery (TDR) feature available in Windows Vista® and Windows 7 detects that the graphics card (GPU) has not responded within a predetermined period of time and reinitializes it with the Windows Display Driver Model (WDDM) to prevent the need to reboot. There is no single cause for a TDR event to be triggered.Additional Details about TDR events can be found on Microsoft’s website.

Troubleshooting:

There are several factors that can cause the TDR event to be triggered. The following troubleshooting steps can help rule out / resolve the cause of the issue:Note! If you do not feel comfortable performing any of the steps provided in these instructions, you should have your system checked by an expert.

elstaci
MVP

Re: black screen and back to normal after using windows for a while

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I noticed that the reply I posted was for Windows Vista and 7. But the general troubleshooting is probably the same for Windows 10 except reinstalling DX and those associated specifically with Vista.

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