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Drivers & Software

ssiman
Adept I

Black Screen after driver installation

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Hi, (sorry for my broken English in advance)

My PC was running fine for 2 month, and today, when I tried to boot it, I got a black screen instead of Windows Login screen. I tried to restart it multiple times with no success. I thought that I have a problem with Windows (10), so I tried Windows troubleshooting with no success. After that, I decided to reinstall Windows to fix it so I installed Windows 11 and after I've completed the installation (with updates) I've started to install drivers back. 

During the installation of the GPU driver (Adrenalin 21.10.2 Recommended (WHQL)) the black screen happened again and it never recovered. Once I realized the problem comes from the GPU driver, I booted in Safe Mode, uninstalled the driver and rebooted the machine. Without the driver the black screen was gone and the Windows is looking fine.

I tried to install an older version of the driver: Adrenalin 21.10.1 Optional, same result, immediately after the installation I get a black screen and I never get the image back again, doesn't matter how many times I reboot the machine.

Can you help me with this issue? I don't know what should I do next

OS: Windows 11 64 bit

GPU: AMD RX 6600 XT

CPU: AMD Ryzen 5 3600

MB: Asrock b450 pro4

 

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ssiman
Adept I

Re: Black Screen after driver installation

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I know this sounds weird, but I closed the PC last night because I was tired of this problem. I wanted to try some workarounds today that I've read on this forum, and when I started the PC, it worked without any problem.... So... I guess it fixed itself? Maybe the problem will come back later, we will see...

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Anonymous
Not applicable

Re: Black Screen after driver installation

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Windows 11 is not yet compatible with the AMD software, that will probably take a while. only helps to use Windows 10.

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ssiman
Adept I

Re: Black Screen after driver installation

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Well, I have the same problem on Windows 10, but if you're right, then why AMD offers Windows 11 drivers for me to download?

https://www.amd.com/en/support/graphics/amd-radeon-6000-series/amd-radeon-6600-series/amd-radeon-rx-...

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kingfish
Volunteer Moderator
Volunteer Moderator

Re: Black Screen after driver installation

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claudiuo
Adept I

Re: Black Screen after driver installation

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"Windows 11 is not yet compatible with the AMD software, that will probably take a while. only helps to use Windows 10."

 

-- a stupid thing to  say.

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kingfish
Volunteer Moderator
Volunteer Moderator

Re: Black Screen after driver installation

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Check in Device Manager for yellow error marks. Clean install the correct driver...after removing old drivers using DDU in safe mode.

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saeros
Adept I

Re: Black Screen after driver installation

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did you find any solution? I have a similar problem but no one has given me an answer, in my case every so often my screen freezes and goes black, forcing me to restart the pc

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ssiman
Adept I

Re: Black Screen after driver installation

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I know this sounds weird, but I closed the PC last night because I was tired of this problem. I wanted to try some workarounds today that I've read on this forum, and when I started the PC, it worked without any problem.... So... I guess it fixed itself? Maybe the problem will come back later, we will see...

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Anonymous
Not applicable

Re: Black Screen after driver installation

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If the screen goes black and you have to restart it is mostly a Wattman error. It then says the default setting will be restored / reset. In my opinion, this means that the Radeon graphics driver actively intervenes in the settings while playing, until Oops. Some programs and graphics machines of the games cannot handle it. I use the MSI Afterburner where you can create 5 graphic profiles and force a constant voltage in the settings. In the GPU-Z button lookup you can view your manufacturer-specific graphics card data and create profiles accordingly. You can then test with FurMark. If the core clock is reduced, the core voltage is also adjusted. For example with my RX5700XT I reduced KT from 2100 to 1350 and KV from 1184 to 1100 with Cyberpunk 2077 and only then does this game run without a crash, but Doom Eternal runs without any problems with the standard setting. This is completely sufficient for my 14 year old HP w2207h 60 Hz screen 1680: 1050 with over 60 FPS.

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ssiman
Adept I

Re: Black Screen after driver installation

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I understand, but I think your problem is a bit different. I wasn't playing any game, just installing the driver, in fact, the GPU load was so low that the GPU fan wasn't even running, the GPU tempreture was probably somewhere around 30 degrees Celcius. And rebooting the system won't fix the problem.

But so far, everything is good, I haven't seen the problem in a week, I hope it won't come back. 

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