Drivers & Software

[davidgreifer]

My audio stuuters or gets staticy at random times...mostly in Forza Horizon 4...my configuration is as follows

AMD Radeon RX5700xt
Desktop AMD Ryzen 3700xt
Gigabyte x570 gaming x Ryzebn SDX Rev 00
AMD X570 (southbridge) rev 51
Windows 10 64bit
Radeon Adremaline 20.8.1
Onkyo TX-NR686
Samsung UN55MUY6490
Dolby Atmos Installed.
.60 gigahertz AMD Ryzen 7 3700X 8-Core
No memory cache
64-bit ready
Multi-core (8 total)
Hyper-threaded (16 total)
Main Circuit Board b
Board: Gigabyte Technology Co., Ltd. X570 GAMING X
Serial Number: Default string
Bus Clock: 100 megahertz
UEFI: American Megatrends Inc. F4 09/04/2019.

.60 gigahertz AMD Ryzen 7 3700X 8-Core
No memory cache
64-bit ready
Multi-core (8 total)
Hyper-threaded (16 total)

Main Circuit Board ^b

Board: Gigabyte Technology Co., Ltd. X570 GAMING X
Serial Number: Default string
Bus Clock: 100 megahertz
UEFI: American Megatrends Inc. F4 09/04/2019

[mstfbsrn980]

If you are getting the computer sound from the Realtek chip, try uninstalling if the driver is installed, or installing if not. If the sound is coming from the HDMI port, use Windows Device Manager to permanently uninstall the AMD audio driver and try again.

[davidgreifer]

I did that and rolled back to an adrenaline version from May. I haven't touched the settings. The computer stopped crashing. I am using a hdmi cable not onboard audio. I had NO problems with the RX580 8gb. I have dolby atmos on the computer. This is a nightmare...If I watch a movie on Edge or Chrome, the video freezes for a second and then continues. Or I get audio drop out....With the latest Adrenaline the system would turn itself off...the only setting I changed were fps to 60 and clarity on 20 ...This discouraging.

[mstfbsrn980]

https://www.amd.com/en/support/contact-email-form 

You can request a fix using this link.

[davidgreifer]

It just totally crashed my computer and I have to do a restore. I’m

returning it to Best Buy and getting a Nvidia. Total crap, going to return

It to Best Buy by Monday. I am VERY disappointed.

David Greifer

[mstfbsrn980]

It's odd that the RX5700XT constantly stutters while the RX580 is no problem. They use the same driver. Goodbye...

[davidgreifer]

Not good. I removed and i uninstalled the amd drivers in device manager,

uninstalled Adrenaline, and then used the cleanup tool. It took me to safe

mode. It took me several hours to remember the local password but then was

able to remove ALL the AMD drivers. I rebooted and installed the May

version of Adrenaline. I then re-installed Dolby Atmos. Its working good

but the sound got fuzzy in Forza Horizon 4 and I had to switch to 7.1 sound

output. I am scared to tune the card. I will have to save the profile

before i can make any changes to the card software. I will give it a week..

AMD software is very buggy.