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PC Drivers & Software

bigjeff3
Journeyman III
‎05-31-2022 02:21 PM

amdocl64.dll issues

Hello, I have been having driver issues lately so I ran the DxDiag and this came up,

 

+++ WER9 +++:
Fault bucket 1561317302245067501, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: clinfo.exe
P2: 0.0.0.0
P3: 62293fab
P4: amdocl64.dll
P5: 10.0.3380.6
P6: 62293f83
P7: c0000005
P8: 000000000184dcb0
P9:
P10:

 

How do I solve this?

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5 Replies
elstaci
MVP
‎05-31-2022 04:00 PM

First you need to post all of your Computer Information - Make and Models and Windows & AMD Driver versions. Since all you gave was a DXDIAG entry and nothing else I am going by that information solely. So I might completely wrong until your post your PC information.

That file is part of your AMD Driver.

Run GPU-Z and upload an image. That will show if your AMD driver is install and working correctly. Seems like that file is part of OpenCL of the AMD Driver.

I would use DDU (Display Driver Uninstaller) with the internet disconnected and deleting the created AMD Installation folder at C:\AMD.

Once DDU boots back into Windows Desktop run the Full download AMD Driver package for your GPU  card and see if that fixes your driver issues.

 

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bigjeff3
In response to elstaci
Journeyman III
‎05-31-2022 07:22 PM

gpu-z.gif

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elstaci
In response to bigjeff3
MVP
‎05-31-2022 07:37 PM

Thanks for the update.

GPU-Z at the bottom is showing that it seems to be installed correctly since all the APIs are correctly check marked for a AMD GPU Card with the latest AMD Driver.

It also indicates you have Windows 10 with the April 28th AMD Driver installed.

Here is the latest AMD Driver (05/22/2022)  for the RX570 from AMD Download page: https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-570

It also shows you have a MSI RX570 -8GB GPU card. It also seems to show that you have two GPU cards in Crossfire. Is this correct?

What type of errors/BSOD are you getting when you have problems with the AMD driver?

Is  Device Manager under "Display" showing any error and any errors in general?

Are you by any chance using MSI Afterburner Tool?

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bigjeff3
In response to elstaci
Journeyman III
‎05-31-2022 07:43 PM

It is in crossfire configuration.

It seems every other time I update the drivers I start getting issues with crashing during a game when a wake it up from sleep mode. Some time the second card didn't start  but I haven't had that after the latest update so far but I'd get a bug report show shortly after I start up my PC but it seems it's all running.

Below is the error report from the dxdiag file.


Windows Error Reporting:
+++ WER0 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 13a
P2: 11
P3: ffffd78afc000100
P4: ffffd78b1ef1f050
P5: 0
P6: 10_0_19044
P7: 0_0
P8: 256_1
P9:
P10:


+++ WER1 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 13a
P2: 11
P3: ffffd78afc000100
P4: ffffd78b1ef1f050
P5: 0
P6: 10_0_19044
P7: 0_0
P8: 256_1
P9:
P10:


+++ WER2 +++:
Fault bucket 1561317302245067501, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: clinfo.exe
P2: 0.0.0.0
P3: 62293fab
P4: amdocl64.dll
P5: 10.0.3380.6
P6: 62293f83
P7: c0000005
P8: 000000000184dcb0
P9:
P10:


+++ WER3 +++:
Fault bucket 1561317302245067501, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: clinfo.exe
P2: 0.0.0.0
P3: 62293fab
P4: amdocl64.dll
P5: 10.0.3380.6
P6: 62293f83
P7: c0000005
P8: 000000000184dcb0
P9:
P10:


+++ WER4 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 13a
P2: 11
P3: ffffb28e66600100
P4: ffffb28e913b7d30
P5: 0
P6: 10_0_19044
P7: 0_0
P8: 256_1
P9:
P10:


+++ WER5 +++:
Fault bucket 1561317302245067501, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: clinfo.exe
P2: 0.0.0.0
P3: 62293fab
P4: amdocl64.dll
P5: 10.0.3380.6
P6: 62293f83
P7: c0000005
P8: 000000000184dcb0
P9:
P10:


+++ WER6 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 13a
P2: 11
P3: ffffb28e66600100
P4: ffffb28e913b7d30
P5: 0
P6: 10_0_19044
P7: 0_0
P8: 256_1
P9:
P10:


+++ WER7 +++:
Fault bucket 1561317302245067501, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: clinfo.exe
P2: 0.0.0.0
P3: 62293fab
P4: amdocl64.dll
P5: 10.0.3380.6
P6: 62293f83
P7: c0000005
P8: 000000000184dcb0
P9:
P10:


+++ WER8 +++:
Fault bucket 1561317302245067501, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: clinfo.exe
P2: 0.0.0.0
P3: 62293fab
P4: amdocl64.dll
P5: 10.0.3380.6
P6: 62293f83
P7: c0000005
P8: 000000000184dcb0
P9:
P10:


+++ WER9 +++:
Fault bucket 1561317302245067501, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: clinfo.exe
P2: 0.0.0.0
P3: 62293fab
P4: amdocl64.dll
P5: 10.0.3380.6
P6: 62293f83
P7: c0000005
P8: 000000000184dcb0
P9:
P10:

 

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elstaci
In response to bigjeff3
MVP
‎05-31-2022 08:04 PM

To rule out Crossfire as being the cause for all of your driver issues have you tried to run your PC with just one RX570 GPU card and see if the same issues occurs or not?

Crossfire is a legacy out dated feature in which now AMD us mGPU technology instead.  Not all games are compatible with Crossfire configuration.

But someone else will need to help you since I am not that familiar with troubleshooting PC with Crossfire enabled.

Did find this 2017 article that explains that Crossfire has been discontinued and replaced with MGPU instead: https://www.techarp.com/articles/amd-crossfire-mgpu-retired/

Screenshot 2022-05-30 131440.png

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