Drivers & Software

[Pivor]

Computer Type: Desktop GPU: AMD Radeon RX 5700 XT CPU: RYZEN 5 5600X 6 CORE 12 THREADS Motherboard: ASUS TUF GAMING X570-PLUS

RAM: 16GB G.SKILL TridentZ RGB DDR4 3600MHZ CL16-16-16-36 1.35V

PSU: Corsair RM 650X

Case: EVOLVEO T3

Operating System & Version: WINDOWS 10 HOME Build 19042

GPU Drivers: 20.45.01.28-201204a-361901C-RadeonSoftwareAdrenalin2020

Chipset Drivers: AMD X570 CHIPSET DRIVERS VERSION 2.10.13.408

Background Applications: CHROME

Description of Original Problem: recently i was playing a game when i heard disconnecting "beep-bup-bup" Windows sound and my mouse stopped working, System don't recognize Razer Deathadder, even if i connet it on any USB port, on different PC it works fine, when mouse is connected to pc, system wont "beep", no device will connect, my other Razer products work fine

Troubleshooting: I've tried uninstalling/installing Synapse, unplugging/pluging mouse to diff ports, disabled power management in USB Hub, edited power plan so USB wont turn off power, disabled USB power management in BIOS, updated BIOS beta 3202 version, uninstall/update USB Hub driver, updated AMD Chipset driver, went to older version

Diagnostic Video:

https://www.youtube.com/watch?v=uCqw0R3Z9Fc

DxDiag:

https://www.pastebin.cz/cs/p/nEJo3p7

[elstaci]

First run in a elevate Command Prompt or Powershell the following command to check your Windows OS: SFC /scannnow

Then open Device Manager and to go to Category; Universal Serial Bus Controller and uninstall all the USB 3.1 extensible host controllers. 

Close Device Manager and restart your computer. Windows should install a fresh driver and hopefully your USB will start working again.

[Pivor]

Freshly reinstalled Windows 10, still don't working, uninstalled all AMD extensivle host controllers, my other devices switched off and then on, but my mouse just didnt => no differences

[elstaci]

I would open a Support ticket of your Razr mouse manufacturer if that is the only USB device not working.

Also check BIOS for any USB settings especially those associated with USB Mouse. 

Is you BIOS set for UEFI or Legacy Mode?

[benman2785]

afaik some X570 MoBos had problems with USB - there was a BIOS update within the last 3 weeks - that should fix it 😉

[elstaci]

While helping another User with his USB issue I found this Diagnostic software that uses the same Microsoft coding to check your USB ports as Microsoft USBVIEW program and gives you all the information you need to troubleshoot your mouse issue.

You can download USB TREE VIEWER from here: https://www.uwe-sieber.de/usbtreeview_e.html

Unzip the program and run it. Then click on your mouse and USB extension host and see what information it shows while hooked up to the USB Port.

[Pivor]

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@elstaci wrote:

I would open a Support ticket of your Razr mouse manufacturer if that is the only USB device not working.

Also check BIOS for any USB settings especially those associated with USB Mouse. 

Is you BIOS set for UEFI or Legacy Mode?

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Today i was on live chat with Razer, they pointed me to go trouble Asus, because mouse is fine, usb driver is tge problem, which is true, Bios is Legacy mode

[Pivor]

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@elstaci wrote:

While helping another User with his USB issue I found this Diagnostic software that uses the same Microsoft coding to check your USB ports as Microsoft USBVIEW program and gives you all the information you need to troubleshoot your mouse issue.

You can download USB TREE VIEWER from here: https://www.uwe-sieber.de/usbtreeview_e.html

Unzip the program and run it. Then click on your mouse and USB extension host and see what information it shows while hooked up to the USB Port.

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I recorded video about my issue using this software, its in my oldest post, sadly it doesnt matter to what port i put it, it just wont show up at any port