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Drivers & Software

funktheory
Journeyman III

amd usb 3.0 extensible host controller - 1.0 (microsoft) keeps dropping out

Hi, my usb ports keep dropping out, i get no message, i just get the exclamation mark in device manager, if i reboot it comes back but then goes again. Its  amd usb 3.0 extensible host controller - 1.0 (microsoft) - I am on Windows 10 1909, its an HP PC and There are no missing drivers, can you help at all please?

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3 Replies
dxlc0
Adept III

Re: amd usb 3.0 extensible host controller - 1.0 (microsoft) keeps dropping out

This is probably a hardware failure of the USB bus.

If possible, remove all the devices from that particular bus (you can figure out what is attached by using Device Manager and viewing devices by connection).

Then, see if the USB 3.0 eXtensible Host Controller fails with no devices attached, it is likely bad.

If it never fails with no devices attached, attach just one device (maybe the mouse) and see if it fails then. It might have been a bad USB device that was bringing down the whole bus.

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funktheory
Journeyman III

Re: amd usb 3.0 extensible host controller - 1.0 (microsoft) keeps dropping out

Hi, this is still happening and the devices are different to when it happens, first it happens on the usb mouse then my usb ipod, both in different ports. Can i just replace the system board?

Its a amd a10-9700 radeon r7 10 compute cores 4c+6g system board

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dxlc0
Adept III

Re: amd usb 3.0 extensible host controller - 1.0 (microsoft) keeps dropping out

You might have to swap the system board.

HOWEVER, I found out in my own instance that swapping out my own system board did not make the problem go away! Eventually the problem did get fixed, but it was not due to swapping the system board.

I could not pin down the true fix of my problem--it can only be one of the two following changes:

1) Microsoft later updated the AMD USB 3.10 eXtensible Host Controller via Windows Update.

OR

2) I swapped the WiFi NIC that I was installing in PCI-e slot 4 (and that has a USB-attached Bluetooth card onboard) with the latest and greatest model with the Intel AX200 chipset.

I'm not advising you to swap out the WiFi NIC. Just be aware that swapping out the system board did not fix my problem that was just like yours.

You may want to try updating your Microsoft driver for your AMD USB 3.0 eXtensible Host Controller to at least this version if you haven't already:

Driver Provider: Microsoft

Driver Date: 6/3/2020

Driver Version: 10.0.18362.900

Digital Signer: Microsoft Windows

Update your USB drivers first, THEN if the problem isn't fixed, swap the system board.

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