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Drivers & Software

wilmerroa64
Adept I

AMD Settings does not open after using DDU (subject already discussed)

Greetings to all:

I have already seen this issue in the community, however, before uninstalling my drivers, I will be here if it was advisable to use DDU, several say that if (in case of problems) I did not have, it was only to optimize, obviously not I got to see all the answers, now I regret it. I did all the steps in the right way with DDU - in safe mode - disable the internet - do not disable the antivirus since it did not give me problems - after the restart install the adrenalin drivers 19.2.3 already downloaded and now I do not open the Settings. Also update them to version 19.3.1 with the clean installation, but nothing. Help pleaseeeee, What file will have been deleted from the registry, which does not allow to open the Panel?

I can not format my PC, I do not know if this could also fix the new Windows updates.

with catalyst version 15 drivers that come by default, everything works perfect, the problem is with adrenalin.
My PC:
Lenovo z51-70 laptop
System model: 80k6
Windows: 10 Home 1809 64bits
Antivirus: Avast Free
Interchangeable graphics: Intel HD 5500 / AMD radeon r7 m360 (2 GB)
Ram: 4 GB
Directx 12

Tags (2)
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12 Replies
hardcoregames_
Big Boss

Re: AMD Settings does not open after using DDU (subject already discussed)

if ddu is not helping probably time to reset windows

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gqj17
Adept I

Re: AMD Settings does not open after using DDU (subject already discussed)

Hello,

I had to enable my Intel iGPU to get post-Adrenalin settings to appear.

wilmerroa64
Adept I

Re: AMD Settings does not open after using DDU (subject already discussed)

Hi, how did you do exactly? my intel GPU is always enabled, it is the one that takes care of the VGA, and the AMD only use it for programs and heavy games, obviously.

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kingfish
Volunteer Moderator
Volunteer Moderator

Re: AMD Settings does not open after using DDU (subject already discussed)

Why did you even disable the Intel graphics? That is part of the switchable graphics function and the AMD graphics mate with them.

https://www.amd.com/en/support/kb/faq/dh-017

https://community.amd.com/thread/207699

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gqj17
Adept I

Re: AMD Settings does not open after using DDU (subject already discussed)

I enabled it in my BIOS settings,. I don't remember which setting, something like "primary display driver", but I had to switch it to iGPU. I have a gigabyte motherboard so it could be different.

It sounds like yours may already be enabled, if so sorry I couldn't help. It could be that the VGA is connected via the basic driver. Just with me, I don't recall the iGPU and the AMD drivers beings installed at the same time (using DDU), and the way I solved it before enabling the driver in my BIOS was to install a pre- Adrenalin driver.

Also I am on desktop, didn't know that there could be a difference between the two.

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kingfish
Volunteer Moderator
Volunteer Moderator

Re: AMD Settings does not open after using DDU (subject already discussed)

Do you have a laptop?

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gqj17
Adept I

Re: AMD Settings does not open after using DDU (subject already discussed)

I'm on desktop.

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kingfish
Volunteer Moderator
Volunteer Moderator

Re: AMD Settings does not open after using DDU (subject already discussed)

The OP has a laptop....totally different. He has to depend on both graphics. Your comment does not apply to this issue/question.

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kingfish
Volunteer Moderator
Volunteer Moderator

Re: AMD Settings does not open after using DDU (subject already discussed)

OP..please read this first..IntelAMD graphics https://community.amd.com/thread/207699