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Drivers & Software

fujiyama-95
Elite

AMD ReLive no audio playback on recordings while RealTek audio drivers are installed

  • AMD Graphics Card
    • XFX "Fatboy" RX 590 8GB
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • Radeon Software Crimson Edition 19.2.1 ~ 2.2
  • Display Devices
    • Viewsonic 1080p VGA
    • INSIGNIGIA T.V 1360 x 768 HDMI
  • Motherboard
    • ROG STRIX X470-F GAMING
  • CPU/APU
    • RYZEN 7 2700
  • Power Supply Unit  Make, Model & Wattage
    • Thermaltake Toughpower 650W Gold
  • RAM
    • 16GB

Describe your issue:

  • Provide a detailed description of the issue you are experiencing and the steps required to reproduce the issue.
    • While recording in-game replays, instant replays, and Instant GIFs no video files will have audio at all.
    • EDIT 2/25: I've found out if I uninstall my RealTek Audio driver completely, ReLive will record audio fine.
    • ROG STRIX X470-F GAMING AUDIO DRIVER Version 6.0.1.85732019/01/23 
    • ROG STRIX X470-F GAMING AUDIO DRIVER Version 6.0.1.84962018/11/14
    • ReLive cannot record audio if these audio drivers are installed, please look into this.
  • Details about applications/games affected (including version number)
    • Everything I have tried there is zero audio. Not from desktop applications, games, or windows sounds.
  • Graphical settings used in the application/game (resolution and 3D settings)
    • 1080p Maximum Graphics
17 Replies
goodplay
MVP

Re: AMD ReLive no audio playback on recordings while RealTek audio drivers are installed

Speaker system or through the tv, is 'Sounds' playback config correct ?

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, Aorus gen4 7000s 2tb, Nitro+RX6900XT, RM850, Win.10 Pro..
0 Likes
kingfish
MVP

Re: AMD ReLive no audio playback on recordings while RealTek audio drivers are installed

You can report it to AMD > Online Service Request | AMD 

0 Likes
fujiyama-95
Elite

Re: AMD ReLive no audio playback on recordings while RealTek audio drivers are installed

I use a HyperX Cloud headset and the T.V is only for a side monitor, I do not use it as an audio playback device. I can ensure you this is not a setting in ReLive or Playback or Recording devices issue. I've found out if the audio driver is installed then ReLive recordings there is zero audio in the video but, as soon as I uninstalled the Realtek audio driver and rebooted and did a recording the audio was there.

0 Likes
fujiyama-95
Elite

Re: AMD ReLive no audio playback on recordings while RealTek audio drivers are installed

I've found out the issue, I did a clean uninstall of the GPU driver and AMD audio bus and when I went to install the driver again, this time I didn't install the HDMI audio driver, now ReLive works flawlessly. HDMI Audio driver was the culprit.

0 Likes
vidko
Adept II

Re: AMD ReLive no audio playback on recordings while RealTek audio drivers are installed

Hello fujiyama-95, could you please post step by step instructions? I tried it, but it still doesn't work for me.

0 Likes
data
Adept I

Re: AMD ReLive no audio playback on recordings while RealTek audio drivers are installed

fujiyama-95‌ have u found any solutions? Im having the same problem

0 Likes
david_trap123
Journeyman III

Re: AMD ReLive no audio playback on recordings while RealTek audio drivers are installed

fujiyama-95‌ Please post a YouTube video step by step Don’t leave the rest of us hanging brother !!! ); or say a couple more details on how to do it

0 Likes
data
Adept I

Re: AMD ReLive no audio playback on recordings while RealTek audio drivers are installed

That'd be helpful anyway but I believe it's AMD's work to solve the problem. But they dont even post it as "known issues" on their update notes...

0 Likes
david_trap123
Journeyman III

Re: AMD ReLive no audio playback on recordings while RealTek audio drivers are installed

Hey data I just messaged you.. have you tried calling AMD

0 Likes