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Drivers & Software

pokester
MVP

Re: AMD RADEON switchable graphics not working in recent updates of Windows 10

I agree, big issue. Looking through this thread though I don't see where anyone has reported the issue to AMD. Make sure you file a support ticket with AMD: https://www.amd.com/en/support/contact-email-form 

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vistasno27
Adept I

Re: AMD RADEON switchable graphics not working in recent updates of Windows 10

Interestingly enough, my processor isn't even listed there.

Screenshot (83).png

Also, Windows thinks my gpu is an m320 when it should be a listed as 330

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kingfish
MVP

Re: AMD RADEON switchable graphics not working in recent updates of Windows 10

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vistasno27
Adept I

Re: AMD RADEON switchable graphics not working in recent updates of Windows 10

Here’s the info on the system - https://support.hp.com/us-en/document/c05160261

HP 750-267c

Motherboard - Orchid3 bios revision A0.14

CPU - AMD A10-8850 Radeon R7, 12 Compute Cores 4C+8G

GPU - Radeon R5 330

Display - Samsung 2494HM; 1920 x 1080 at 60 Hz

RAM - 16 GB ddr3

PSU - 300 W uATX aPFC

OS - Windows 10 64 GB (update 2004)

Same issue as everyone above - can’t get for the life of me get the Radeon R5 330 to run  and it looks like I can’t find the driver for the processor in the menus on the AMD support page either.

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kingfish
MVP

Re: AMD RADEON switchable graphics not working in recent updates of Windows 10

Possibly that is a OEM APU....I would make sure all updates from HP are done..even if they are old install bios, chipset, AMD drivers. Then let Windows update install the latest WHQL drivers.

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manodeep_s
Adept II

Re: AMD RADEON switchable graphics not working in recent updates of Windows 10

Hi,

I am writing from my own PCs experience. My own PCs config is as under - 

System: HP 15 ba017ax laptop

OS: Windows 10 Pro 64 bit v1909

Processor (APU): AMD A8-7410 with AMD Radeon R5 Graphics 2.20 Ghz

Installed RAM: 16.0 GB (14.9 GB usable)

Primary / Integrated Graphics Chipset: AMD Radeon(TM) R5 Graphics

Primary / Integrated Graphics Chipset Memory Size: 1024 MB

Discrete / Switchable Graphics Chipset: AMD Radeon (TM) R5 M330 (It is actually M430 - correctly identified by HP OEM drivers, but with AMD drivers it is identified as M330)

Discrete / Switchable Graphics Chipset Memory Size: 2048 MB (incorrectly identified as 1024 MB in Windows 10 task manager - performance tab)

I had seen all these messages wherein people find it impossible to make their discrete graphics chipset to work in Windows 10 with AMD Adrenalin 2020 drivers. Applications always tend to work with Primary / Integrated GPU, including measures like - Graphics settings in Win 10 settings etc.

Even I faced the same issue, wherein my games never used the discrete graphics and always forced my PC to work with the Primary / Integrated GPU causing serious slowdown of my PC. Graphics settings in my OS showed same GPU name in both power saving and High performance and selecting high performance there had no effects. Finally, I found a solution to my issues, which I am sharing with all - 

It is the Primary / Integrated GPU which is connected to display through hardware connection. The discrete graphics chip is not built as a separate hardware unit in my motherboard to be detected in the graphics settings of Win 10 under high performance tab. It is like a co-processor (a subset of the primary GPU) which need to be made visible to OS for usage through separate software, which is graphics driver. Once made visible to OS, it shares the hardware connection of the Primary / Integrated GPU to display for its performance. Now which driver to use.

I found AMD Radeon software version 19.11.1 https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-11-1  to be the latest one to provide switchable graphics tab, allow the High Performance GPU (Discrete / Switchable GPU) to be assigned to individual applications run on the system and the same is captured in the performance tab of Win 10 task manager while such applications are running. Also for the applications, I had assigned the Discrete / Switchable GPU (high performance GPU) in AMD radeon settings, I had also set them to high performance in Win 10 graphics settings to avoid any conflict from OS, though in there both GPUs are shown as same.

Any version after 19.11.1 gets into the ambit of Adrenalin 2020 wherein such switchable graphics options are unavailable. Adrenalin 2020 assumes that the graphics settings of Win10 will do this task of switchable graphics, but it seems Win 10 does not identify the co-processor model of discrete / switchable graphics.

Thus, it would be wise to stay at this level of graphics drivers till the time switchable options are restored in future adrenalin versions of radeon settings. Do let me know, if such measures helped you or not.

Thanks.

pokester
MVP

Re: AMD RADEON switchable graphics not working in recent updates of Windows 10

I just helped out a nephew this weekend with an AMD laptop and he had the same issue. I could not make any driver from 2020 work and I know I was doing nothing wrong. While AMD claims that support for control has moved to Microsoft it is glaringly obvious that it is not working that way and that returning to the older drivers where AMD controlled this does still work. 

Now who's fault is this I don't know. Is it failure in the new AMD drivers to properly hand that control off? I don't know. All I know is a lot of people can't use their laptops as is with current drivers regardless of who is to blame.

All I can say is that if the control now exists in Microsoft hands then that sure doesn't full explain why old drivers still work and new ones don't. 

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hardcoregames_
Big Boss

Re: AMD RADEON switchable graphics not working in recent updates of Windows 10

pokester wrote:

I just helped out a nephew this weekend with an AMD laptop and he had the same issue. I could not make any driver from 2020 work and I know I was doing nothing wrong. While AMD claims that support for control has moved to Microsoft it is glaringly obvious that it is not working that way and that returning to the older drivers where AMD controlled this does still work. 

Now who's fault is this I don't know. Is it failure in the new AMD drivers to properly hand that control off? I don't know. All I know is a lot of people can't use their laptops as is with current drivers regardless of who is to blame.

All I can say is that if the control now exists in Microsoft hands then that sure doesn't full explain why old drivers still work and new ones don't. 

I have many laptops with discrete graphics and windows 10 ans switchable graphics are a real headache, both AMD and NVIDIA are bad news

This is why I use only machines with integrated graphics now and delegate gaming to my high performance desktop

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pokester
MVP

Re: AMD RADEON switchable graphics not working in recent updates of Windows 10

Not saying that some may not have issues with Nvidia but I have had 4 AMD laptops and 2 nvidia laptops. I have no issues with the Nvidia laptops using the correct graphics and also being Windows 10 upgradable. I have easily 30 plus intel laptops at work and none of them have issues with graphics. Had only a few AMD ones at work and all had issues with graphics. Thus I wold never buy an AMD laptop with graphics again unless the reputation seriously improves. Anytime I have had a game that did not use the Nvidia graphics I can go into the NV control panel and choose the Nvidia processor for that game. This is still available in current drivers. 

So I guess to some that may be a headache but to me a few clicks and it just works. 

hardcoregames_
Big Boss

Re: AMD RADEON switchable graphics not working in recent updates of Windows 10

Modern integrated graphics are now adequate for most clerical tasks.

Driver woes are not limited only to Radeon  cards, NVIDIA has lots of problems too. Intel's drivers are more a testament to the limitation of the hardware than anything.

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