Showing results for 
Search instead for 
Did you mean: 

Drivers & Software

Journeyman III

Re: AMD Radeon Software 18.5.1 freezes my computer every 5 seconds


i have the same Problem: my mouse pointer freezes (to be exact: is not repainted) 
for approx. four seconds, then the mouse is repainted for approx half a second.
Running youtube in the backgound is possible, the audio is running flawlessly
while the mouse is frozen.

I already filed the problem to AMD, got no answer

This problem seems to be very generic, old  and present
I search a lot, but i doidn't find any serious solution (someone recommands "Update Mouse driver"
so i assume must be very generic PBCK, some real simple user fault.

But i have no clue.


In my case
Mouse moves (mickeys) on the elan touch pad are counted, the mouse icon does not follow on screen
as if the HD8250 is not repainting the screen for 4 seconds,
then a timeout occurs, and the GPU draws, for half a second all the moves in one step.
The pointer icon is jumping after the 4sec to the new position.

It is very annoying as catalyst (i used that once uppon awhile to install the new driver and preivous)
only works if the device HD 8250 is not deactivated.
If the HD8250 is activated, the notebook is not usefull useable.

Acer V5-122 A6-1450
Driver: 26.03.2021
Version: 27.20.15003.5017

Driver event:
"The Device  "PCI\VEN_1002&DEV_983D&SUBSYS_080D1025&REV_00\..." requires futher installations"

Please help.



(pls. excuse my english)


Tags (3)
Adept III

Re: AMD Radeon Software 18.5.1 freezes my computer every 5 seconds


Is Your mouse a usb mouse or a wifi mouse?
If the latest replace the battery.

Also clean the optical senor underneath from dust and grease.
Preferable with Isopropanol or isopropyl alcohol which is the same thing.
This cannot i anyway harm the electronics, but it is excellent to clean all type of electronics.

My point being is that that if the mouse-sensor cannot detect movement - you will discover some strange things.

Try another mouse? Maybe borrow from a friend and see if the same problem occurs?
If yes, Your mouse has to go to the late mouse traps everglades.

Or and this is a long shot and I have also been seeing this before:
You have a system running on a hard drive - right? Ok. Then your hard drive is about to give up.
Make sure to save all personal data (because more usages will destroy more).

Best regards from Sweden

Journeyman III

Re: AMD Radeon Software 18.5.1 freezes my computer every 5 seconds


It is NOT a problem of the mouse nor harddisk.

As i said: The mickeys (movement of the mouse/touchpad/touch screen)  are counted,
but the mouse pointer (that arrow on the screen) does not move for 4 seconds,
then it jumps ion one step into the new possition

As said: when i deactivate/"deinstall" the AMD display adapter in the device manager the mouse pointer works (with the original MS drivers) flawlessly, but without support of the AMD hardware.

That errorr reported for years in the net.

If have the AMD driever manager installed.

I can swap between the driver:

All AMD drivers have this problem.

AMD seems not to care ans answers: Install analyst.

As i said already sent AMD a bug report, with out any response.