Drivers & Software

[CLB]

First off, I’m not the most tech savvy when it comes to graphics cards and what not, so bear with me:

So I bought a PC earlier this year with the Radeon RX 5700 graphics card and have had virtually no problems with it. A few months ago I had an issue with a game crashing when I kept loading it up but after updating the driver software it was fixed. 
Then within the last week I’ve been having the issue regardless of what game we are playing on the PC (Valorant, Fortnite etc) where are any stage, either when we load the game up or when we actually get into a match, the game will just crash (start to go sort of pixely) and an error message to do with it being an issue with the graphics card pops up.

Ive updated the driver to try both of the most recent ones available and the problem still persists so I’m guessing it ain’t a driver issue so just wondered if anyone had any suggestions as to what else to try?

thanks in advance

[RPX100]

Hey there. I am sorry to hear that you are having problems with your GPU.

You can try this solution, which includes a fresh (clean) install of the driver
and in addition provides some simple steps to make your card more stable,
by undervolting and reducing the temps:

[crash fix] RX 5700 (XT) driver 20.8.3 - AMD Community 

If you need any further assistance or if you have questions regarding the steps
required to do this, then feel free to ask here before you continue.

[CLB]

Thanks for the response! 
First off, is that step relevant because it says it’s for the 5700 XT but my GPU isn’t the XT and it says it’s for random crashes, is that still relevant to crashes that appear to only happen when gaming (doesn’t happen when using the PC generally) 

Also, the DDU thing is something I’ve never heard of, where would I find that? 

[RPX100]

The fresh install of the driver is always the first relevant step for any crashing issues.
This is especially true for updating the driver to another version (or after windows update).

Display Driver Uninstaller (DDU) is a driver removal utility that can help you completely uninstall
AMD/NVIDIA graphics card drivers and packages from your system, without leaving leftovers behind
(including registry keys, folders and files, driver store). 

You can download it here from guru3d.com 
Make sure to use it in windows safe mode (as described in the solution)

The other steps are meant to improve the stability of your GPU under high loads,
so these steps should improve your gaming experience and general stability.

[CLB]

I have done the first 2 steps and am now doing the bonus things but I’m stuck on step 3 if you could help. I’ve clicked undervolt GPU and made a note of that number but I don’t understand the next part and can’t figure out what/where I’m supposed to be (where do I put that MV number?)

“Switch to "manual" and enter that lower number into the "max" voltage area under the "advanced controls", "fine tuning"“

[RPX100]

The "undervolt GPU" is a button within the "automatic" tuning of the Radeon Software.
This is the mode where the software will take over control and will determine stable settings for you.

Now next to that "automatic" is a switch to change the Software to manual control.
1) Select that "manual" switch
-> doing that will show a few new things to control
-> you are looking for "GPU-Tuning" <- set that to enabled via the switch that is next to it
-> the switch will turn from grey (disabled) to red (enabled)
-> flipping that switch will show some more options

2) search for "advanced control" and flip the switch next to it
-> this will reveal the manual controls for frequency and voltage (as a graph)

3) now search for the "fine tuning" button at the bottom of that graph
-> you will then have 3 dials for frequency and 3 for voltage
-> the only important one for undervolting is the last one (highest voltage number)
-> instert your "mV number" from before into that field

4) don't forget to "apply changes" (top right corner of the Radeon Software)

When you are done with all the steps, I suggest you click on the 3 dots (top right corner)
next to the "apply changes" button and chose "save profile". 
-> This will open a dialog to save this profile (just enter any name and click save within the dialog)
-> If your Radeon Software (or your PC) should ever crash, then you have to reload this profile
-> which works the same way as saving it, but by selecting "load profile" instead.

[RPX100]

The "undervolt GPU" is located within the "automatic" mode of Radeon Software,
which is selected by default, when you open the Software.

1) Look for and click on "manual" next to that red "automatic"
-> this will reveal the "GPU-tuning"

2) next to GPU-Tuning is a switch, which should be gray by default.
-> select that switch to enable the GPU-tuning, which should turn the switch to red

3) now look for "advanced control" a bit further down and enable that as well
-> this should display a graph for frequency and voltage

4) now finally look for "fine tuning" on the bottom of that graph
-> click on it to reveal 3 dials for frequency and 3 dials for voltage

5) the only important dial for undervolting your GPU is the last voltage dial
-> this is the one with the highest mV number

6) enter your mV number from before into this last voltage field
-> press enter to confirm and click on "apply changes" (top right corner)

When you are done with these steps, press the 3 dots
(top right corner, next to the "apply changes" button)
And select "save profile" which will then open a save dialog,
where you can enter a name for that profile and then click save.

If your Radeon Software or PC ever crashes, you have to manually
reload and apply that saved profile via the 3 dots in Radeon Software.

[CLB]

Thanks for your help with that, I had no clue.

however none of that has managed to fix the issue as the games are still crashing when I try to play them. I’ve messaged the company I bought the PC off to see if they have any ideas. 

[RPX100]

Did you recently change anything on your setup?
Maybe a new monitor or did you open your case to clean it?
Did you maybe move your setup to another room/place?
-> Maybe some cables are not secured anymore and need to be inserted correctly.

Things that I can think of right now:
- Start a game and then look into Radeon Software metrics: what is your "junction temp" under load?
-> if the junction temp is higher than 85°C, then this could be a reason for the crashes.

- Can you check what kind of cable you are using?
-> If you are using DisplayPort then it must be at least v1.4
-> If you are using HDMI then it must be at least v2.0b
-> check the printing along the cable itself

Please have a look at the Windows Reliability Monitor (link)
And let us know what kind of "critical events" (errors) you can see there.
-> and also how many errors there are (post a screenshot if you can)
Maybe the crashes are not coming from your graphics card.

[Guba_99]

Hi there,

I`m experiencing same problems with same GPU (RX 5700)

Tryed all the driver updates as described in this post, multiple reinstalls of drivers (with AMD removal tool, with DDU lastest driver or the 20.8.3. as stated in one of the posts). undervolting as described. 

The error still remains - The games still crashes (World of Tanks, Witcher 3).

Have you been able to resolve the issue?

Thanks!

[emfras0]

I am having the same issues with the same circumstances, built my PC in August and purchased my 5700 with it. Worked fine for months and now every game I try and play crashes and I recieve and AMD error notice. I filed a report and never heard back , and also tried to update/ clean install the drivers and nothing has worked. I looked into my case and everything is plugged in as it should be. So I am just guessing the model is overall faulty??

[CLB]

Sorry to hear that, I know how annoying it is. Yeah I’m guessing it must be something like that because I sent the PC back to where I bought it for them to check it and they ended up replacing the card with an upgraded version and so far no issues thankfully 

[TamilTyger]

The answer for me was to replace my power supply. Works 100% after doing that.

[Anonymous]

Habe dieselben Probleme seit meinen neuen PC, schau in meinen Beiträgen nach, was man machen kann, es hat sich seitdem bedeutend verbessert ( Adrenalin nur Treiber Minimalinstallation 24.7.1.und den Grafiktool von MSI )

[kib_out]

Hello experts!
I apologize for the offtopic. I haven't found a thread that is more like the title of the question I want to ask here. I ask you to understand me and not to laugh too much, because I registered here and applied only out of desperation. If I suddenly made a big mistake with the topic, then direct me to the right thread on this forum. Thank you!
Now I basically do not want to change the components of my old typewriter, much less change the operating system. I believe that I can cope with my question with your help, because you are specialists of the planetary level;)
So my hardware: 
Operating system: Windows 7 Maximum x64 SP1.
Intel Core 2 Duo E8600 @3.33GHz.
RAM 8,00Gb 2-channel DDR2.
Motherboard Asus P5Q-PRO.
Monitor Samsung C27F390
And to these rarities they give me... S/N 181925 018329 AMD Radeon RX 5700.
And the problems begin, you probably guessed what exactly. With drivers for this video card. The original drivers (on disk) were not included with this gift, I had to turn to the Internet for help. Alas. The only thing I found on my question is that my processor and this video card are compatible. They can work together
but naturally with losses and undiscovered potential due to a weak processor.
I downloaded drivers both from the official site and from third-party distributors.
So far, in the end, everything that I have tried gives approximately the same thing: the installed graphics driver does not work. Only on (radeon-software-adrenalin-2020-22.6.1-win7-64bit-june23-2022) I managed to run Half Life 2, to check if the driver is working. - The choice of screen resolution in the game settings was limited to 1280x720. The software, however, either reboots by itself every 5 seconds, or displays a message about multiple monitors connected at the same time with a resolution that is not supported, or shows, as I learned from the Internet, a very common error of the form: "Radeonsoftware Failed to create OpenGL context for format QSurfaceFormat(version 3.0, options QFlags...". Sometimes a blue screen occurs. Sometimes pink
The computer was clean every time before installing a new driver. I used the amdcleanuputility program and CCliner just in case, to clean files lost in the registry from previous versions of the drivers. The antivirus is forcibly disabled, all background programs that can somehow interfere with the installation of drivers are disabled.
I did not find clear information on the Internet, on the issue "Download stable driver for AMD Radeon RX 5700 on win 7 x64" I also searched for feedback and tips on my issue, but without success. As I understand it, I'm not the only "lucky" who has similar problems. I have only tested 6 versions of the driver so far, with similar results.
You can't imagine how the average user doesn't want to download the entire directory of existing drivers in order to use the "finger to the sky" method to look for what suits him.
Honestly, I really hope that there are experts here who, without jokes and black humor, will be able to suggest the right software that will eventually help me. Thank you for attention!

[kib_out]

It's clear. Create a new topic or something?

[kib_out]

Please delete my posts. While waiting for a response from you "responsive" I was able to solve my problem myself. And this is despite the Internet speed of 50kb / s. Thank you.