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Drivers & Software

willin
Adept I

AMD Radeon™ R9 M290X 与win10 1903/1909不兼容

11月6日进行过Windows更新,此时的系统版本为1903,7日在游戏过程中出现游戏卡死,鼠标键盘还能动,于是我调出了任务管理器,打算强行关闭游戏,但几秒钟后我的系统整个死机了(但游戏背景音乐还在继续播放)。重启电脑之后进不去系统了。

随后我重装了系统,并将系统版本更新到了最新的1909,更新了主板芯片组驱动,重置了BIOS,并在https://www.amd.com/zh-hans 处下载了R9 M290X显卡的最新驱动,在驱动安装过程进行到44%时系统卡死,重启进不了系统,需要进入安全模式卸载显卡驱动或禁用显卡驱动才能进入。经过多次尝试都是如此。

于是我询问了微软服务中心,微软方面人员回复我可能是显卡与1903/1909不兼容,在显卡驱动更新时需要进行额外步骤才能正常安装,于是他让我来论坛求助。一下是微软方回复的原文:

谢谢您的回复。

这个情况,不排除您的显示卡与1903/1909版本不兼容而引发。

根据过往经验,您的显示卡品牌在驱动更新时需要额外的步骤,才能正常更新驱动。

为了您的系统安全,建议您直接与您的显示卡售后联系,或者在显示卡品牌的官方论坛咨询,看看是否您的显示卡设置出现问题,或者如何正确更新驱动。

AMD Support Community
https://community.amd.com/community/support-forums

如果您需要语言翻译,我推荐您使用BING翻译:
https://www.bing.com/translator/?mkt=zh-CN

我们对第三方硬体驱动的了解有限,未必能为您提供最准确的解答,希望您能谅解。

有其他问题,我会努力为您解答!
 
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请问该如何解决?如何才能正确安装显卡驱动?

谢谢。

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9 Replies
sololau00
Newcomer

下载 Amdcleanup unity 然后重新安装新版的显卡驱动程序。

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已经试过了,AMD cleanup和DDU都用了,最新的2020版也还是不行,装驱动过程死机。

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xuqws
Journeyman III

同样的问题,DELL  precision 3510 

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You need to post the exact Make & Model of your laptop.

I would make sure your Laptop has the latest BIOS/UEFI version installed and latest CHIP Set installed. Also see if your Laptop's own AMD Driver has the same problem, if it isn't too old.

If your laptop has an AMD APU (CPU with Integrated Graphics) then you just need to download the AMD APU Driver which will automatically install both the Integrated and Discrete GPU drivers, If applicable.

AMD Cleanup Utility is good but it also deletes the computer Chip Set. You need to both install again the GPU and Chip Set drivers and any other AMD drivers install before running the Utility. 

Best to use DDU (Display Driver Uninstaller) in Safe Mode with the Internet disconnected. Then delete, if applicable,  in the Root directory AMD Folder C:\AMD. Once DDU finishes and reboots back to Windows Desktop, still with the internet disconnected, run the downloaded full AMD Driver package. If it installs correctly, then connect the internet and again delete C:\AMD folder to prevent conflicts when you install a different AMD driver in the future and to save space.

DDU just eliminate all traces of AMD Driver and it related software but not the Chip set drivers.

My laptop model is Terrans Force X811.

Chipset driver I downloaded from Terrans Force official website.

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This is a Clevo laptop with dozens of different configurations.

What is the CPU/APU ?

CPU:Intel i7-4710MQ

Graphics card:AMD R9 M290X

Go to this Intel link and use their 'Driver and support system' to find and update your 4600 graphics to the latest version: Intel® Driver & Support Assistant 

Laptop graphics update...How to 

2. The Intel graphics drivers should be the latest offered by Intel Support.

Use their 'Driver Download Tool' to get the latest version. These must be installed before the AMD drivers.

Then do a clean install using DDU of the 19.12.1 drivers  https://www.amd.com/en/support/previous-drivers/graphics/amd-radeon-r9-series/amd-radeon-r9-200-seri... 

I did what you said,but it didn't work. The system is stuck when the driver is installed to 66%.

Thanks anyway.

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