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Drivers & Software

Japheth
Adept I

AMD Radeon Driver running into Display issues

https://www.veed.io/view/2b433021-5a19-4b4f-9ef2-cfe7432e28a2?panel=share Hello, community...

I am a recent AMD user and I purchased an ASUS Notebook powered by an AMD processor with integrated Radeon Graphics several months ago.

It (My PC) used to be fine in the beginning and I even managed to play some low to mid-end titles until, very recently ( a couple of months ago), I STARTED TO SEE THESE WEIRD HORIZONTAL SPARKLING LINES dancing all over my wallpaper(desktop) and other windows/programs/applications as well, like some kinda loose RAM in the slot. Took me a good two weeks to find the culprit:

This issue occurs only when the display adapter is set to AMD Radeon Graphics(TM) which is the default display driver on my PC out of the box so it makes sense 

Note: The issue doesn't occur when the display driver (in the device manager) is set to Microsoft Basic Display Adapter (after which I couldn't control my Display Brightness as either the buttons on the keyboard or the Display slider in windows quick pane won't work)

This is literally driving me nuts and is seriously affecting my productivity.

I tried almost every troubleshooting I know and can on the software side of things but to no avail.

Things I've done:

  • Updating my display driver and software components from Windows Updates, the AMD website, and my OEM website. Sadly this couldn't solve my issue.
  • Resetting my PC.
  • Partitioned drives to free up space for Windows Update installation errors.
  • Booting into safe mode and ran AMDCleanupUtility and DDU just to clear every trace of AMD software from my PC prior to reinstalling AMD software and drivers.
  • And Finally reinstalled my windows version that came with my PC OOB.

 

"THE ISSUE STILL PERSISTS!"

Any help/suggestions/advice (s) would be more than welcome.

 

Thanks,

Japhethhttps://www.veed.io/view/2b433021-5a19-4b4f-9ef2-cfe7432e28a2?panel=share 

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(view in My Videos)

Device: KM513UA

OS: Windows 10 (64-bit)

Processor: AMD Ryzen 5 5500U with Radeon Graphics 

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2 Replies

What is the exact Make & Model of your laptop?

Did you run your laptop's Diagnostic to check for any issues with your Laptop's hardware or software?

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Japheth
Adept I

Yes. a support engineer from the OEM has performed the diagnostic with Zero errors. 

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