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Drivers & Software

orkprof
Journeyman III

AMD not detected by game

A game I'm trying to play won't detect the R8 profile and thus won't list it among the available options (in-game menu).

I first opened the AMD Radeon control panel, went to System > Switchable graphics and set the game in question on "high performance". The game still wouldn't detect the (then) R7 graphics, only the R5. I looked the issue up and saw many people suggesting to update the drivers first, so I did just that: R5 was already ok, R7 was automatically upgraded to R8.
Still, the game won't detect it. On top of that, after such upgrade the "Switchable graphisc" tab has disappeared from the AMD Radeon control panel.

Operating System:
Windows 10 Home 64-bit

CPU: AMD A8-9600

Bristol Ridge 28nm Technology

RAM: 12,0GB Dual-Channel Unknown @ 931MHz (13-13-13-31)

Motherboard: HP 81FA (Socket FP4)

Graphics:
     Generic PnP Monitor (1366x768@60Hz)

     512MB ATI AMD Radeon R5 Graphics (HP)

     2048MB ATI AMD Radeon R8 M445DX (HP) ( <<< this used to be an R7, until I downloaded the upgraded driver the other day)

     CrossFire Disabled ( <<< could this be the problem? Should it be enabled?)

Optical Drives: hp DVDRW GUD1N

Thanks in advance for your time and availability.
Franco

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11 Replies
kingfish
Volunteer Moderator
Volunteer Moderator

Re: AMD not detected by game

This is not the same specs you posted on your other thread. Please correct one or the other.

Dell Inspiron 15 5565 Specs - CNET

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orkprof
Journeyman III

Re: AMD not detected by game

I apologize for the confusion, though the only difference I seem to notice is that the OP of the other thread had a Dell, while I'm using an HP.
The specs I posted here are the correct ones, in any case. I'll refrain from posting under the other thread, to avoid further misunderstanding.

As for the driver (ref. your reply in the other thread), it was updated automatically from Windows device manager... is it really possible to download the wrong driver that way?

In addition, I just noticed that while CrossFire is indicated as "disabled" by Speccy, it seems to be fully enabled according to the AMD Radeon control panel (Games > Global settings).

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kingfish
Volunteer Moderator
Volunteer Moderator

Re: AMD not detected by game

To avoid confusion > INFORMATION REQUIRED WHEN POSTING A QUESTION

You said the only difference was the manufacturer...well he has a FX 9800P APU

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orkprof
Journeyman III

Re: AMD not detected by game

Right, I never actually said I had that, just the same issue, but I can see how I caused the misunderstanding by posting there, so again, I apologize for the confusion. I am sorry.

I am double-checking the info in my OP here using the last link you provided: here's the missing info, along with further details I found, in case they may be needed:
- Laptop computer;
- processor: "AMD A10-9600P Radeon R5, 10 - COMPUTE CORES 4C+6G, 2.40 GHz"
- power supply: (not sure about this, I'll copy what I can read from the cable) "LS-18 Longwell 2,5A 250V" (no sign of wattage)

- storage: 931GB Hitachi HGST HTS541010A9E680 (SATA)

- audio: Realtek High Definition Audio


I apologize if anything important is still missing or if I reported anything incorrectly, this really isn't my field. I'm trying my best.

I ran Speccy again and it still says CrossFire is disabled for both R5 and R8, but in the AMD Radeon control panel it appears to be enabled....

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kingfish
Volunteer Moderator
Volunteer Moderator

Re: AMD not detected by game

First do a clean install of the AMD driver...special attention to *delete previous drivers C:/AMD *prevent Microsoft installing drivers automatically. In fact, disable the internet until you have finished installing everything.

APU

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kingfish
Volunteer Moderator
Volunteer Moderator

Re: AMD not detected by game

Also, what is the exact laptop model?

Since you had problems opening a link...google  Radeon™ Software Help Center

Explanations there on crossfire/switchable graphics.

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orkprof
Journeyman III

Re: AMD not detected by game

Hi; I've followed all steps, uninstalled anything AMD-related then reinstalled the drivers.

R8 M445DX reverted to R7 M340, but it's still not detected by games.


I googled Radeon™ Software Help Center, followed the instructions to create a profile for this specific game in the AMD Radeon Control Panel, and selected the pre-defined profile for it from the list under AMD CrossFire mode. I also went to System > Commutable graphic cards and made sure the game is set to "high performance".

R5 is still the only one detected by the game.

Laptop model: on its back it says model: 15-ba011nl, is that right? Or shall I look for a different code?

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orkprof
Journeyman III

Re: AMD not detected by game

In case it may help: since the laptop monitor appears to be connected with the R5 only, and this doesn't seem to be changeable anywhere, I tried plugging in a second monitor using a HDMI cable: even this is automatically connected to the R5, with no available option (that I can see) to switch to R7.

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orkprof
Journeyman III

Re: AMD not detected by game

So, I've done the Clean Install. :-)
What now?

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