Drivers & Software

[envy-x360]

Sure, when I restart to finish the BIOS install it says failed.

[goodplay]

Did you miss the 'Note' from elstaci, 'don't download any...…….'

I think you should uninstall 'asr blue' immediately.

Also there are no drivers for your product available directly from AMD, you should contact HP support and work through the problems with them.

[envy-x360]

Oh yeah thanks!

[envy-x360]

Ok I tried what both websites said (Other than downloads) and that didn't fix it.

[elstaci]

I would do what Goodplay recommended and open a HP Support ticket to see if they give you some idea of what it going on.

Here is HP Support on how to check if your computer has hardware failing: HP PCs - Testing for Hardware Failures | HP® Customer Support

This is the HP Diagnostic test you can download and run to check your laptop before contacting HP Support: HP PC Hardware Diagnostics | HP® Official Site

[envy-x360]

Update: System Firmware has changed from [Code 14] to [Code 10]

[elstaci]

Here is Microsoft explanation of Error Code 10:

[envy-x360]

This doesn't happen anymore.

[envy-x360]

Thank you that worked for system firmware.

[envy-x360]

I need help with my other driver problem at Realtek Audio Device Code 45