cancel
Showing results for 
Search instead for 
Did you mean: 

Drivers & Software

mariomartinho
Adept I

Re: AMD HD Audio Device disappear with new driver

Jump to solution

I have the same problem with 17.4.2 and 17.4.3 on Windows 10 Creators Update.

Tried clean installing both.

After a couple of tries found out that HDMI Audio is working just after a fresh Catalyst install, but as soon as I reboot, sound is lost and HDMI Audio shows as disconnected.

Windows 10 Creators Update, Asus Gryphon Z97 mobo, RX 460, 1080p60 HDMI connected to soundbase Sony HT-XT3 -> Sony KDL-55W829B

amdmatt
Community Manager
Community Manager

Re: AMD HD Audio Device disappear with new driver

Jump to solution

Please can you attach a DXDIAG report so that i can pass the details onto engineering for further investigation?

0 Likes
samfisher88
Adept I

Re: AMD HD Audio Device disappear with new driver

Jump to solution

Yeah i'm on W10 Creators.. no HDMI audio drivers on newest drivers (last functioning with audio is 1.7.2.1) my card is a 390X Strix

biffer84
Adept I

Re: AMD HD Audio Device disappear with new driver

Jump to solution

I've attached two DxDiag reports, one generated with driver version 17.2.1 and one with driver version 17.4.2. Hope this helps to resolve the issue.

Apart from that, it's exactly the same with me as with mariomartinho​, immediately after a clean install or a driver upgrade the audio devices will still work, but as soon as you reboot, they vanish.

amdmatt
Community Manager
Community Manager

Re: AMD HD Audio Device disappear with new driver

Jump to solution

Thanks for that information, that's a useful data point.

Use whatever workarounds you can for now folks. (older driver or using different HDMI driver versions)

0 Likes
amzaleg
Journeyman III

Re: AMD HD Audio Device disappear with new driver

Jump to solution

i just tried that and it didn't work had to roll back to 17.3.2

0 Likes
mariomartinho
Adept I

Re: AMD HD Audio Device disappear with new driver

Jump to solution

As  requested

salicyatus
Adept I

Re: AMD HD Audio Device disappear with new driver

Jump to solution

It worked for me.

amdmatt
Community Manager
Community Manager

Re: AMD HD Audio Device disappear with new driver

Jump to solution

Glad to hear that worked for you. Have you tried restarting your system to verify it's still working?

0 Likes
salicyatus
Adept I

Re: AMD HD Audio Device disappear with new driver

Jump to solution

Everything works fine after reboot. I used DDU in safe mode. After restarting in normal mode installation 17.4.3. I did not install ReLive.