My current display driver version is: 13.351.1105.1001
When I attempt to upgrade this through the HP Support Assistant on Windows 10, upon restart all I get is the constant spinning dot wheel and nothing happens. The longest I have waited is several hours.
I have had to go back to a system restore point to be able to use my laptop again.
My laptop details:
HP Pavilion 15 Notebook PC
Product #: J2C34PA#ABG
I believe I need to upgrade my graphics so my games that run perfectly on Windows 7 will run on Windows 10. I can not play for example: Need for Speed Most Wanted due to major lagging. But if I go back to Windows 7 it runs perfectly.
Any help would be extremely grateful. Thank you.
Actually upon entering serial number on the HP Drivers website I am given this information if that helps.
On the laptop it says it is an AMD A8
In the drivers it has 2 and they state:
AMD Radeon (TM) R7 M260
AMD Radeon (TM) R5 Graphics
You have a A8 AMD/APU....which one. Look at the sticker again.
Make sure the bios and chipset drivers are the latest version from HP.
Third party appps are not the best...use what HP gives you...and update the bios.
You must not have read the link I gave you > Laptop graphics update...How to
Let me read it to you:
""Laptops have different requirements/procedures than desktop computers when updating graphics drivers. It all depends on the processors....either Intel or AMD. ""
For laptops with AMD processors/APU's:
You do not update the discrete graphics card...you update the APU. This updated driver serves both the integrated and discrete graphics. It is the only driver you install. It is important to know the integrated graphics on some APU's...
AMD A8-6410 APU with AMD Radeon R5 Graphics
(Found this information in my Processors in Device Manager - Is this what you have been trying to get me to find?)
BIOS and Driver here https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-15-Notebook-PC-series/6936226/model/713...
Information about the Processor here: https://www.notebookcheck.net/AMD-A-Series-A8-6410-Notebook-Processor.122644.0.html
I had been looking at your question a few days ago and I correctly guessed the model, but I was unable to find the original product specs for your laptop on the HP site. Way you will might be able to find the original specs for the laptop is if you use HP Partsurfer here: http://partsurfer.hp.com/ or contact HP Support and ask for them or if you had the original link to the specs on the HP Website you can use this: https://archive.org/