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Drivers & Software

AMD External Events Utility Service

Hello to the AMD community,

Up until recently, I've been getting this startup issue where for 45 seconds there appears a black screen. After those 45 seconds, the black screen will eventually display the Windows login screen. However, this issue causes very slow startup times. After looking at the Event Viewer, it showed two errors on startup.

The first error is as follows:

A timeout was reached (45000 milliseconds) while waiting for the AMD External Events Utility service to connect.

And second:

The AMD External Events Utility service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

I've already tried the following:

-Reinstall AMD drivers and software

-Go back to an older version

-Reinstall Windows 10

None of those attempts seemed to do anything, is there any solution?

Edit: I must also add that I'm currently using AMD's Freesync technology on 144hz.

11 Replies
mstfbsrn980
Grandmaster

Re: AMD External Events Utility Service

Uninstall the drivers with DDU in Windows safe mode, then install the latest driver. Then turn off fast startup with Windows Power Options. So the problem you are experiencing may be that AMD driver does not work properly with Windows fast startup. 

Re: AMD External Events Utility Service

I've already tried using DDU. I forgot to include that, but I'll try out fast startup and post the results.

0 Likes

Re: AMD External Events Utility Service

Unfortunately, disabling fast startup in power options didn't seem to change anything.

0 Likes
mstfbsrn980
Grandmaster

Re: AMD External Events Utility Service

Try to disable "AMD External Events Utility" service. Also, the problem may be caused by Windows settings. Try removing Microsoft account from Windows.

Re: AMD External Events Utility Service

I understand that disabling it has fixed the problem, however that would stop Freesync from functioning properly. As for the Microsoft account, I've never created one, only a local account.

0 Likes
mstfbsrn980
Grandmaster

Re: AMD External Events Utility Service

"AMD External Events Utility" service allows FreeSync to run for only borderless windowed games for new AMD drivers. Without this service FreeSync will work for fullscreen games. If this service is the cause of the problem, you should try sending reports to AMD... https://www.amd.com/tr/support/contact-email-form 

Re: AMD External Events Utility Service

Ah, I did not know that, while I do play windowed games, some are full screen, thank you. This does cause an inconvenience, but I may have to leave the service on ‘manual’ setting and start it up manually. I’ll report the issue of the service.

Thank you for your help.

elo820
Journeyman III

Re: AMD External Events Utility Service

amdusersince2003mstfbsrn980

I have a 144hz Monitor along with a ryzen 3600x + 5700xt from gigabyte. I received the same errors you have.

What happened was, I was using my computer and then my video stopped playing my mouse started spinning blue and then my mouse stopped moving. I had to perform a hard reset.

What did you do to fix this?

0 Likes
ElDuKe
Journeyman III

Re: AMD External Events Utility Service

Would love to know the answer to this, just happened to me too. Ryzen 5600x + 6800 Saphire Nitro+ was watching a video and system just locked and I had to forse a reboot

0 Likes