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Drivers & Software

xxair_forcexx
Adept I

AMD Drivers Instalation/Update Crashing/Freezing Computer

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I have a Toshiba Satelite P50-B-103 Laptop with a R9-M265X graphics card and windows 10 64bit, i almost never turn off the computer, just let it sleep through the night...Thas why i didn't notice this issue when it supposedly happend...

I had the crimson 17.4.4... also tried 17.5.2 and both of those in minimal setup...

A week ago the computer installed the Creators Update, and a couple of other things. The other day i installed the game Prey from steam, because i knew it could handle it on low easly. I launched the game and it was runing. I changed the graphics a tiny bit, and while the textures were reloading the computer froze 100%.... how do i know? Because the capslook light did not turn on when i clicked it and the same for the Num Lock... besides the fans got realy slow spining... I hard reboot it and on the boot rigth after the loading screen and before the Password screen the computer got stuck in a black screen completly frozen.... again the same with capslock and numlock.
After some trys to boot it normaly i got in in safe mode and unistalled driver with ddu and amd tool... after it boot it in normaly but after i was in the windows the windows update kicked in and started downloading the drivers and when it got to 40% it froze and crashed again... This happen 5 times... having to go in safe boot unistall the drivers again if i wanted to go in normaly... to the point i had to go in and disable windows updates in windows serviçes manager.
This also hapend when i tried to install the drivers i had preveosly manually and many older and newer versions... but while in the process of instalation at midway through is froze and crashed every single time... making me go in safe mode again and unistall it...

I can't do anything now... besides internet things, if windows gets a solution im not gonna be able do get it cause the winodws update before anything will install the amd drivers and those will freze and crash everthing...

I have seen this hapen to a lot of other people including at least 4 of my friends... Fortunatly for me i am a programmer and can "fix" my computer... kind of... but my friends can't even turn it on... because of this...

Please if any of you kwnows anything about this, maybe a solution for know or maybe if there will be a solution... tell me Please! If any amd employee sees this and knows something... tell me... tell us.... we need to know at least that you acknowledge this very big issue! It's not only your fault... it's partly windows's fault... maybe... idk it's mostly their fault... idk... at least my friends with others graphicsd cards brands are not having this issues so idk...

Please at least acknowledge this and possibly fix it in the most near future!

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xxair_forcexx
Adept I

Re: AMD Drivers Instalation/Update Crashing/Freezing Computer

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I'm sorry for not posting here for long time and not give an update. Someone asked me the verdict.

So, it is a dead graphics card.

It freezes and does not work after installing because when installing the drivers it changes the input to the graphics card instead of the on-board, and when it does that and it finds a dead card, it freezes... After the drivers being "installed" when rebooting it goes to the graphics card cause it detects it and freezes while booting cause once again, it finds a dead card... If I uninstall the drivers and block the device (graphics card) controller from being installed a'm good... It does not have to go through a dead card Couse it does not know it's there. If it finds it's there it will try use it and then it will find it can't and then it's a problem...

And btw the only way to uninstall the drivers and controller for the graphics card and then block it from installing again alone is through safe mode if you can't turn it on normally in the first place.

I am working in a computer store/repair shop, that's how I known.

And I built a desktop now. No need for laptop anymore. I gave it to my mom cause she needs it more than me in the state it is.

I meanwhile am compiling code, render video, and game on the new one.

Not to brag... I known how hard it is... I've waited all my life for this... just for those curious - New setup: I5 7600k, Z270E Strix, 1060 6Gb Se, HX 16Gb fury 2400.

Hope it helped!

Have a good one!

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21 Replies
kingfish
MVP

Re: AMD Drivers Instalation/Update Crashing/Freezing Computer

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You need to take the necessary steps to prevent/delay Microsoft from automatically installing/changing graphics drivers > Windows 10 Forums  and delete the contents of the C:/AMD folder.

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xxair_forcexx
Adept I

Re: AMD Drivers Instalation/Update Crashing/Freezing Computer

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I did that... Every time that happend I went into safe mode and uninstalled/removed everything including folder using ddu and and tool... And disabled Windows update so it does not auto update... The problem is not the Windows update because manual installation of drivers, the crash happens anyways... Any attempt in installing the drivers... Being old ones, new ones through Windows update or manually using setup tool... In 40 to 50 % of conclusion the drivers installer freezes and crashes the computer...

I can get in the computer... That is not the problem....

The problem is that I can't use it because I don't "have" a working graphics card! Because every time I try to install drivers... It crashes the computer mid way through!

xxair_forcexx
Adept I

Re: AMD Drivers Instalation/Update Crashing/Freezing Computer

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Does anyone else have other tips or solutions or maybe some info on this issue...

xxair_forcexx
Adept I

Re: AMD Drivers Instalation/Update Crashing/Freezing Computer

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**UPDATE**

I blocked amd drivers update's from windows update using windows show/hide tool for windows update. And installed all the latest windows updates.
Then i went into the device manager and saw that in graphics card's tab was only intel's... there was one tab called others with unkonwn device... I know it is the graphics card... because windows crashes while trying to install amd drivers, i went into safe mode and went on device manager... i did check for updates and it found them... installled the graphics card controller/base driver and it then detected it as a graphics card and no more unknowned device... BUT! after a reboot while it was botting into windows the screen turned pitch black and not like on black... like off black it went and computer stoped responding... capslock... not switching and so on so forth...

In the end if i intall the graphics card controller... computer does not turn on... If i turn it on ald let it do it it fails to do it but still turn's on...

So if i have the drivers or just base controller... The pc does not boot up...

If i want the oc to turn on i have to not install/stop it from auto instaling... and not have it...
and nowadays a pc is kind of useless without a graphics card...

Does anyone have more info?? kingfish

carandilion
Journeyman III

Re: AMD Drivers Instalation/Update Crashing/Freezing Computer

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Having the same issue with the R9-M265x. Was playing WOW and suddenly my PC froze and no longer worked. Had to uninstall drivers with DDU and now I can no longer install them again. Tried a bunch of driver versions and all of them freeze during the installation.

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kingfish
MVP

Re: AMD Drivers Instalation/Update Crashing/Freezing Computer

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1. Download/save the Full version AMD drivers >  Mobile

2. Go to Intel support and run their driver tool, if it finds a graphics update, install it.

3. Go to Toshiba support and check for any chipset or bios update

4. Remove the old drivers from the computer from the control panel/ uninstall a program. Choose AMD and express uninstall everything. Reboot in to Safe Mode and run DDU. Reboot.

Important:

5. Turn off any anti-virus/anti-malware/personal firewalls/etc. Open task manager to be sure no Part of them are running.

6. Install the AMD drivers. Reboot.

kingfish
MVP

Re: AMD Drivers Instalation/Update Crashing/Freezing Computer

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And what do you mean by this?  " If i want the oc to turn on " ?

Are you using a app to overclock or anything?

xxair_forcexx
Adept I

Re: AMD Drivers Instalation/Update Crashing/Freezing Computer

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kingfish

I ment pc not occur sorry...

I'm going to try that... Do you think bios is doing this?

I have nothing installed at the moment because I can't and if I can in safe mode it does not even start...

What do you mean by go into Intel's and check for driver update... Intel's driver or amd's... Cause if i install amd's by any means... It crashes midway through... Ani version even if it is just the graphics controller in devices manager... Right now my pc can't even reconmgnise the graphics card... If I install the controller in normal mode it crashes and if in safe mode it does install but then does not turn on...

kingfish
MVP

Re: AMD Drivers Instalation/Update Crashing/Freezing Computer

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You have switchable graphics..Intel/AMD ...must both be updated. Just follow the steps.