Drivers & Software

[dajson99]

Hello, after installing the drivers for the rx 5700xt graphics card, the quality of the internet connection is low, Before 4ping 50mb/s After 4ping 5mb/s. I am use tp-link wn881nd. 

Drivers: Adrenalin 20.7.2

[glopesmartins]

I have the same problem! Exact same WIFI adapter TP-link TL-WN881ND. My graphic card is a Radeon Rx550 4Gb, tried Adrenalin 20.4.2 and 20.8.3 (most recent) and nothing changed. Before the software is installed, when the resolution is messed up, it works fine, once the installation is completed and the resolution fix itself, back with connection issues.

[glopesmartins]

I got in contact with AMD and this is their reply.

--

Thank you for contacting AMD.
I understand you are having Wi-Fi connection problems after the GPU driver is installed.

I would like to inform that, there is no known incompatibility with a graphics card and a PCIe Wi-fi Adapter such as the one you are using. Therefore, first I would like to suggest a couple troubleshooting steps to help cover the issue software-wise.

• Remove driver booster or any other app that may install drivers on your system.
• Make sure your Windows Installation is up to date. If you use Windows 10, access this link and press on Update now, download the upgrade tool and follow the recommended steps. If you have a previous version of Windows, access Windows Update and make sure the system is up to date.
• Install the latest version of the BIOS and Chipset drivers for your motherboard. Follow the steps recommended by the manufacturer of the board to upgrade the BIOS if needed.
• Download, without installing, the latest drivers for your graphics card, version Adrenalin 2020 Edition 20.4.2 Recommended (WHQL). Save the file locally.
• Download the Display Driver Uninstaller and launch the app from Safe Mode (Recommended). On the Options menu there is an Advanced Option to prevent the automatic download of drivers from Window Update, please enable it. Select the device (GPU/AMD) and press Clean and restart.
• After the cleaning and reboot of your system, delete the folder C:\Program Files\AMD and install the drivers downloaded previously.

Note: DDU is not a software developed by AMD, so use under your own supervision and responsibility. For more information, check the DDU user's guide.


If the problem persists, please provide us with a DxDiag report, which will offer important information about the components and drivers installed on your system, including conflicts or errors found by Windows:

1. Press the Start button in Windows.
2. Type 'dxdiag' in the search bar. Select the dxdiag app from the results. The DirectX Diagnostic Tool will open.
3. Select Save All Information. Save the txt file locally and attach it to your reply.

Please also provide us with the model and BIOS version of your motherboard.

I would also recommend you contact TP-Link for some possible, additional troubleshooting.

[rangelluqas]

Hey guys, now we're three. Just got myself the same hardware combination.

First, WiFi would get inexistent as soon as Windows installed the generic AMD display drive. Once I figured out and uninstalled that, WiFi came strong again.

Downloaded Adrenaline? No WiFi as well.

I hope we can get a fix soon, it's really sad seeing our problem is so new.

[yoshy262]

I have the same issue with my Ryzen 7 5700G.

I did a new build with no video card, only APU.

AsRock Deskmini x300, Ryzen 7 5700G, 16 gb, and 2 x 500gb ssd.

After Adrenalin installation my WIFI module was dead (Intel AC-3168), doesn't matter what I did tested or windows reinstalled the wifi doesn't want to work anymore.

I did a simple thing, after 12 hours of fiddling around, I did switch from 5Ghz to 2.4Ghz and my issue was gone.

Now is working without any issues anymore.

Windows 10 and my build got last drivers possible and latest bios update.

Simple solution, too bad that I waste so much time.