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Drivers & Software

kingfish
MVP

Re: There HAS to be a WORKING AMD GPU driver that is newer than 2013.

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Intel has a notice that if you get that message with the driver...install it from the Device Manager (use the 'have disk' method)

jack65
Adept I

Re: There HAS to be a WORKING AMD GPU driver that is newer than 2013.

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elstaci wrote:

First, AMD Support doesn't support Windows 8/8.1 anymore.

Second according to your Intel CPU it has a Intel HD Graphics 4000 iGPU. I found this link from Intel where you can download the latest driver for your APU here: Downloads for Intel® Core™ i7-3635QM Processor (6M Cache, up to 3.40 GHz)

I went through the steps and got this message:

Intel® HD Graphics 4000

A customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.

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jack65
Adept I

Re: There HAS to be a WORKING AMD GPU driver that is newer than 2013.

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Between not being able to get Win 10 to completely install (quits at 78%) and newer display drivers installed, I'm about to give up and just sell this laptop... I've owned many laptops over the years and never had this much trouble.

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elstaci
MVP

Re: There HAS to be a WORKING AMD GPU driver that is newer than 2013.

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Then you need to contact Samsung Support and get the latest Intel and GPU Drivers for your APU before installing the AMD Driver.

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jack65
Adept I

Re: There HAS to be a WORKING AMD GPU driver that is newer than 2013.

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kingfish wrote:

Intel has a notice that if you get that message with the driver...install it from the Device Manager (use the 'have disk' method)

I don't have disk. OS was transferred over from my HDD to the new SDD.

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kingfish
MVP

Re: There HAS to be a WORKING AMD GPU driver that is newer than 2013.

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Sorry...I should have been more clear. "have disk" means this > https://www.eightforums.com/threads/driver-install-in-device-manager-in-windows-8.9695/

jack65
Adept I

Re: There HAS to be a WORKING AMD GPU driver that is newer than 2013.

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benchart wrote:

Well the Windows 8.1 is not supported anymore, and things are always changing like the Adobe suite, windows updates etc.
It's normal that at some point, not supported systems by AMD start to get more and more problems, since software always keep progressing.

I know this might be a little bit unnaceptable, but you should really upgrade to windows 10, there you will have full support from the drivers.
Dispite Microsoft had stated before that the free upgrade to windows 10 was over, the fact is more and more people continues to download the latest installations of the Windows 10 system, and it activates automatically for windows 7,8,8.1 users.

Probably there is really a driver that works there, but in other hand, it might not work too.

Cheers.

OK, per your advice, maybe the problems are solved now, but I need to use the program awhile that was shutting this laptop down, Adobe CS6. I have feeling it will work now that I've gotten Windows 10 installed with the current drivers. The reason I couldn't get past 78% while trying to install Win 10 before was I was doing it from upstairs via wireless connection. This time, I was downstairs into the ethernet port and turned off the firewall. Worked like a charm this time. Then the Samsung Update Software updated everything else for Windows 10.

Strange, the driver for intel is dated 8/17/15 while the AMD driver is dated 9/22/17. But much better than both dated 2013 before in Win 8.1

Here is the screenshot when I was done:

Win10info.jpg

benchart
Adept III

Re: There HAS to be a WORKING AMD GPU driver that is newer than 2013.

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I'm really glad it works for you, let's hope it continues this way.
It's a shame that you were forced to upgrade to keep the support up. But hey, at least if you have an updated OS and AMD's updated drivers.
Good luck.
Cheers

jack65
Adept I

Re: There HAS to be a WORKING AMD GPU driver that is newer than 2013.

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benchart wrote:

I'm really glad it works for you, let's hope it continues this way.
It's a shame that you were forced to upgrade to keep the support up. But hey, at least if you have an updated OS and AMD's updated drivers.
Good luck.
Cheers

Well, it worked out as I did want to upgrade to Win 10 before, but failed 3 times so I was trying to make Win 8.1 work.

I want to thank all of you here for trying to help me, it was greatly appreciated. I learned a few things. You can never quit learning in the Tech age.

BTW, I'm not exactly a newbie nor computer illiterate either as I bought my first laptop & desktop back in 1985 and still have it and it still works! I've owned at least 20 laptops since then along with a few desktops but prefer laptops. I've built a few and did repair until 2015 where I decided to stick with digital photography.

Here are a couple links to backup my claims:

http://www.1-4u-computer-graphics.com/

http://1-4u-computer-graphics.com/Old_New_Computers.htm

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benchart
Adept III

Re: There HAS to be a WORKING AMD GPU driver that is newer than 2013.

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So true, my brother used to be the know-it-all regarding PCs, altough after 5-7 years without having time for PCs and having a very occupied life.
He is now clueless to a point that any person can know more than him

As for you systems, I see you like birds and Rome

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