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Drivers & Software

jack65
Adept I

AMD driver has stopped working and has recovered - Radeon 8770M Windows 8.1

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There HAS to be a WORKING AMD GPU driver that is newer than 2013. It is definitely a driver problem as I get the message from time to time that the "AMD driver has stopped working and has recovered"  When that happens, I also get a blues screen with this message when I shut down: an error code 0 xa 00000001 on my samsung laptop running a SSD with windows 8.1 about once every two weeks lately, usually while running my Adobe CS6 program. The computer suddenly shuts down, and while rebooting gives me that code. I can't remember everything it says as I only had time to scribble the code number.

The latest 2017 drivers do NOT work.

Working GPU drivers for

Samsung ATIV Book 6 NP680Z5E-X01US - Intel Core i7 3635QM

16GB DDR3 1600 memory - Samsung 850 EVO 250GB 2.5" SATA III SSD

4TB WD Passport external Drive via USB - 1GB AMD Radeon 8770M

+ Switchable Graphics - touchscreen panel 15.6 inch 16:9 - 1920x1080

Windows 8.1 x64

Message was edited by: Matt B

We have updated the title of this discussion with relevant details to better describe your issue.

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benchart
Adept III

Re: There HAS to be a WORKING AMD GPU driver that is newer than 2013.

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Well the Windows 8.1 is not supported anymore, and things are always changing like the Adobe suite, windows updates etc.
It's normal that at some point, not supported systems by AMD start to get more and more problems, since software always keep progressing.

I know this might be a little bit unnaceptable, but you should really upgrade to windows 10, there you will have full support from the drivers.
Dispite Microsoft had stated before that the free upgrade to windows 10 was over, the fact is more and more people continues to download the latest installations of the Windows 10 system, and it activates automatically for windows 7,8,8.1 users.

Probably there is really a driver that works there, but in other hand, it might not work too.

Cheers.

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20 Replies
elstaci
MVP

Re: There HAS to be a WORKING AMD GPU driver that is newer than 2013.

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First, AMD Support doesn't support Windows 8/8.1 anymore.

Second  according to your Intel CPU it has a Intel HD Graphics 4000 iGPU. I found this link from Intel where you can download the latest driver for your APU here: Downloads for Intel® Core™ i7-3635QM Processor (6M Cache, up to 3.40 GHz)

Third: Next you need to download the the full set of drivers from AMD Support for the HD8770m GPU here: http://support.amd.com/en-us/download/mobile?os=Windows%208.1%20-%2064

Now it is important that you follow AMD Forum procedure on installing Intel/AMD graphics drivers in a laptop from here: Laptop graphics update...How to

benchart
Adept III

Re: There HAS to be a WORKING AMD GPU driver that is newer than 2013.

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Well the Windows 8.1 is not supported anymore, and things are always changing like the Adobe suite, windows updates etc.
It's normal that at some point, not supported systems by AMD start to get more and more problems, since software always keep progressing.

I know this might be a little bit unnaceptable, but you should really upgrade to windows 10, there you will have full support from the drivers.
Dispite Microsoft had stated before that the free upgrade to windows 10 was over, the fact is more and more people continues to download the latest installations of the Windows 10 system, and it activates automatically for windows 7,8,8.1 users.

Probably there is really a driver that works there, but in other hand, it might not work too.

Cheers.

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jack65
Adept I

Re: There HAS to be a WORKING AMD GPU driver that is newer than 2013.

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Thank you elstaci & benchart for your response. I will thoroughly check out what you wrote Monday when I have more time. As it is, I just glances at the posts.

First, I'm not interest in going to Windows 10 as the three times I tried to, the computer shut down, quit at exactly 78%. Maybe one of you can tell me why that happen as like you said, Windows don't support 8.1 anymore.

So I want drivers that work for Windows 8.1 I am happy with Win 8.1

I also tried the three 2017 AMD drivers twice and the computer crashed both times so I reverted back to the 2013 drivers. Like I said, there has to be updated drivers between 2013 & 2016 that work with Win 8.1, but I can't seem to find them. Maybe it is listed in the links you provided as I haven't checked those out yet. My crashes only happen when I'm using Adobe CS6 a lot. I'm a professional wildlife & landscape photographer and use this laptop a lot for that, especially CS6.

http://www.1-4u-computer-graphics.com/moskovita-photography.htm

Thanks for your help... I didn't get any help from the other two forums I frequent. They both said to get rid of this laptop. I really like this laptop and want to keep it. I'm into it for $800 too. Other than the occasional CS6 crashes, it works great.

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elstaci
MVP

Re: There HAS to be a WORKING AMD GPU driver that is newer than 2013.

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can you post your Laptop's exact Make and Model? 

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jack65
Adept I

Re: There HAS to be a WORKING AMD GPU driver that is newer than 2013.

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elstaci wrote:

can you post your Laptop's exact Make and Model?

I did in my first post... but here it is again:

Samsung ATIV Book 6 NP680Z5E-X01US - Intel Core i7 3635QM

16GB DDR3 1600 memory - Samsung 850 EVO 250GB 2.5" SATA III SSD

4TB WD Passport external Drive via USB - 1GB AMD Radeon 8770M

+ Switchable Graphics - touchscreen panel 15.6 inch 16:9 - 1920x1080

Windows 8.1 x64

Note: changes from stock: I took out the old HDD and put in the SDD, added 8GB memory, went from Win 8 to 8.1

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kingfish
MVP

Re: There HAS to be a WORKING AMD GPU driver that is newer than 2013.

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Have you fully updated Win8.1? The latest updates had a slew of netframework fixes and updates. This is important for AMD drivers:

** Windows 7 and Windows 8.1 must be fully updated before attempting to install any AMD driver. All 'critical', 'recommended', and 'optional' (no language packs,etc) updates as well as any Service Packs (SP) must be installed before any attempt to install graphics drivers. If you do not get this message .... keep installing until you do:

Switchable Intel/AMD graphics depend on the latest version of each to function correctly. Go to the Intel support site and check for updates to your drivers..there is a automatic "check for updates" feature. The Intel drivers must be installed (and rebooted) before trying to install the AMD drivers. There is a link here > Laptop graphics update...How to

jack65
Adept I

Re: There HAS to be a WORKING AMD GPU driver that is newer than 2013.

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kingfish wrote:

Have you fully updated Win8.1? The latest updates had a slew of netframework fixes and updates. This is important for AMD drivers:

** Windows 7 and Windows 8.1 must be fully updated before attempting to install any AMD driver. All 'critical', 'recommended', and 'optional' (no language packs,etc) updates as well as any Service Packs (SP) must be installed before any attempt to install graphics drivers. If you do not get this message .... keep installing until you do:

Screenshot_31.png

Switchable Intel/AMD graphics depend on the latest version of each to function correctly. Go to the Intel support site and check for updates to your drivers..there is a automatic "check for updates" feature. The Intel drivers must be installed (and rebooted) before trying to install the AMD drivers. There is a link here > Laptop graphics update...How to

OK, my updates are current.WindowsUpdate.jpg

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jack65
Adept I

Re: There HAS to be a WORKING AMD GPU driver that is newer than 2013.

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Then I went here:

https://community.amd.com/thread/207699

and manually selected the proper intel driver:

(instructions were to manually install Intel drivers before the AMD drivers)

Got this error message after trying to install it: (with my intel & amd driver info from device manager)

IntelDriverError.jpg

Now what?

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jack65
Adept I

Re: There HAS to be a WORKING AMD GPU driver that is newer than 2013.

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I do have one issue in Action Center:

ActionCenterMessage.jpg

Before I tried any of the stuff listed above I got one message that the AMD driver wasn't working when I clicked the AMD icon in the tastbar, but the device manager says it's working?

AMDdriversNotWorking.jpg

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