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Drivers & Software

dbeat
Adept I

AMD Driver doesn't even show up in Device Manager

Been two days since my device manager doesn't recognize any AMD Driver, it only appears INTEL HD Family Graphics. I've had tried everything, clean install, actualize BIOS (double checked compatibility), actualize drivers. Format pc, nothing. I have a  Dell Inspiron15R 5537 Intel Core i7 with AMD HD 8850M  Graphic card (now gone).Please help I have tried the Cleanup utility AMD program, I've tried the old Driver with the Catalyst controller (In previous issues Catalyst was my salvation). Now it doesn't even show up in the device manager and don't get me started with the ADRENALIN 2020 CONTROLLER/ Drivers. #AMDIsAabandoningCustomers #windows10 

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21 Replies
mstfbsrn980
Grandmaster

Re: AMD Driver doesn't even show up in Device Manager

Reset the BIOS to factory settings. If Windows Device Manager still doesn't see the Radeon GPU, contact the laptop manufacturer.

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dbeat
Adept I

Re: AMD Driver doesn't even show up in Device Manager

Tried that today, I thought that was it because finally a amd driver showed up (the wrong one though R9 AMD something) then it went all the same. Doubt Dell will have any solution, they doesn't even know whats the lattest BIOS, they have two separate diagnostics one telling you A12 is the lattest and the other one saying A10 is the lattest

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elstaci
MVP

Re: AMD Driver doesn't even show up in Device Manager

When you installed the AMD generic driver and it came up a different model that is quite normal but what shows up is either the same family or series or Rebrand model as your GPU card and the driver should work and be compatible.

But to show your exact GPU card (HD8850M) you must install Dell's own AMD Driver which is customized to work with all your laptop's features and GPU card.

I suggest you first re-install all of Dell's Intel and AMD Driver (2015) including updating your BIOS to A12 which is the latest version.

Try using Dell Update Application for Windows 10 to update everything in your laptop.

This is your laptop's Dell Support Download page but first input your Laptop's serial number to verify you have the correct Dell Download page for your computer: Support for Inspiron 15R 5537 | Drivers & Downloads | Dell US 

If you HD8850M GPU card still isn't recognized with Dell's AMD Driver from 2015 then I suggest you run Dell's Diagnostic on your laptop. If Dell Diagnostics doesn't indicate anything useful then I would reset your PC back to factory settings by using a Recovery disc to put your laptop back to the way you had it when you first purchased it.

This would be a last resort (recovery disc) but it will indicate if your laptop has a defective GPU card or Motherboard.

If you reinstalled Windows and deleted all the partitions on the drive then most likely you deleted Dell's Recovery Partition also which is why you will need a recovery disc.

If after doing a full Recovery on your laptop and the HD8850M still doesn't show up or is recognized then it may be defective or the motherboard is defective.

NOTE: For the AMD Driver to install and work correctly you must have the latest Intel Graphics driver and CHIPSET Drivers updated and installed plus Windows must be fully updated via Windows Update.

kingfish
MVP

Re: AMD Driver doesn't even show up in Device Manager

https://community.amd.com/thread/207699 

For laptops with Intel/AMD graphics:

2. The Intel graphics drivers should be the latest offered by Intel Support.

Use their 'Driver Download Tool' to get the latest version. These must be installed before the AMD drivers.

dbeat
Adept I

Re: AMD Driver doesn't even show up in Device Manager

Thanks for the support elstaci, my CD-ROM device doesn't work since a long time, one of the wonderfull updates made this device with no use (before actualization it was working just fine) I will try downloading all the software you kindly marked on and tell you how it went.

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dbeat
Adept I

Re: AMD Driver doesn't even show up in Device Manager

Tried that, but the more I update my dell the more unstable it is. Looking in another forum found this: 

RE: Inspiron 15R (5537) system recovery discs

 

If this is a Windows 8 system, follow the instructions here:

http://dellwindowsreinstallationguide.com/download-microsoft-windows-and-office/download-microsoft-w...

The only problem you'll have is determining edition as your system can't boot. Try "Windows 8.1" and then "Windows 8.1 Single Language" first. More notes are given on the page regarding difficulties determining Edition.

If its a Windows 7 system, Microsoft have deliberately broke the Digital Deployment of Windows 7 and replaced the Digital River .isos with a non-functional tool which deliberately blocks out the Dell Windows 7 OEM license so no download solution is available.

Dr Philip Yip

Unbelievable

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elstaci
MVP

Re: AMD Driver doesn't even show up in Device Manager

Use the software from Intel to update your Intel drivers as per Kingfish instructions. But use Dell's 2015 AMD driver.

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dbeat
Adept I

Re: AMD Driver doesn't even show up in Device Manager

Well it seems that this problem is going to stick for a while until AMD or Microsoft eventually unstabilize even more the old drivers by forcing you to actualize your OS. I've also tried to return to Windows 8.1 (problem persisted). Now with all this chispets and drive updates it recognizes that there is a Graphic card (AMD Radeon R9 M2000X, then, the fun starts: system freezes until Windows recognize it's unstable and hides is along with error 31 and sometimes error code45. As I said before the device is hidden and no Catalyst Driver will install even if the program says it was succesfully installed.amdBS.PNG

kingfish
MVP

Re: AMD Driver doesn't even show up in Device Manager

And was 7 the original OS? That's cold..

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